How To Obtain Mail Headers

Every e-mail contains a hidden mail header. The mail shows the path across the Internet that the message traveled. It is important in troubleshooting transmission problems.

The instructions below will shows you how to obtain the mail header using our Webmail interface.

 

1.) Login to Webmail

2.) Select the e-mail message you want to obtain the mail headers from (this may be an error message you have received).

3.) Click the small italicized I in the group of icons to the right. A box will pop up displaying the mail header information for that message.

click-i

4.) Now highlight everything in that box, right-click your mouse and choose Copy from the drop-down menu.

 

headerbox

You can now patste this information anywhere.