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Business Fiber

Services & Features

Fiber is the most reliable technology available – providing unprecedented connection speeds.

  • Free Activation with Contract
  • Higher & Symmetrical Speeds Available
  • Supports all the devices in your Smart Home, while you stream, game and surf
  • Future Proof Technology
  • Keep Your Existing Phone Number(s)
  • Available Discounts include $5 for Bundles and 1% for ACH
  • Add 2,500 Long Distance Minutes for $40 per month for Businesses

Contact us for additional information!  979-242-5911 | info@coloradovalley.com

Internet Speed Test

(please note results may vary depending on browser used)

Considering that fiber internet connection can be easily ten times as fast as a standard cable connection, it is no surprise that fiber optics is a popular solution.

  • Reliable, high-quality connection
  • Faster speeds
  • Plenty of bandwidth for all household WiFi devices and users (smart TVs, home security systems, WiFi enabled Smarthomes, etc.)
  • Unlimited internet usage…No Data Caps with CVCTX…EVER!
  • Secure voice and data transmissions
  • Clearer phone conversations
  • Virtually no maintenance

DSL and cable utilize existing phone and TV infrastructures to transmit data as frequency “vibrations” over copper wires, fiber networks transmit data using light over specialized cables packed with glass fibers.

1 https://www.akamai.com/us/en/resources/our-thinking/state-of-the-internet-report/global-state-of-the-internet-security-ddos-attack-reports.jsp 

Q: When will fiber be available at my house?

A: Colorado Valley Communications has already rolled out fiber service to large portions of our service areas – both residential neighborhoods and businesses. Our most recent fiber network expansion project includes the La Grange residential downtown area.

We are continuously looking for ways to be creative with construction planning in order to get fiber to as many people in our communities – in the most efficient, economical and expedited way possible. Currently, we are providing fiber service to over [ __ ] residential homes and [ __ ]  commercial businesses within our cooperative.

Q: Things that may affect fiber availability & timelines

A: Running/burying/installing fiber is a multi-layered, comprehensive process – involving both internal and external coordination of parties and processes. Notable factors that may affect the availability and timelines for fiber installation, include, but are not limited to:

  • Delays in supplies/equipment or shortages
  • Identifying and gaining access to areas, permits and right-of-ways (if necessary)
  • Designating/marking areas to identify existing buried infrastructures to avoid (utilities, cable, electrical, etc.)
  • Nature (the environment, types of terrain, weather, etc.) – Some areas/locations are harder to service, making construction and installation more cost-prohibitive.
  • Site impediments or obstructions (trees, roads, buildings, etc.)
  • Due to the higher costs associated with fiber construction, bringing service to an area requires a much higher commitment level in order to justify installation costs.
  • Higher costs associated with burying fiber in lower populated, dense areas. When possible, we explore using aerial or existing poles first (rather than burying) in an effort to keep costs low for all parties.

Q: What can you do to increase fiber availability in your area/neighborhood?

A: There are several things you can do to help us notice your interest in fiber service.

  • Check to see what areas are already enjoying fiber service – as well as those planned projects where service will be rolling out soon. If you don’t see service in your area, let us know you’re interested. This helps us determine where to build next, as well as the level of service interest.
  • Be vocal. Encourage as many people in your area to request service. More is definitely merrier when it comes to fiber service interest, and may shorten availability timelines.
  • Be on the lookout for our CVCTX vehicles. We’ve made them hard to miss out on the road – wrapped in bright green and blue designs. If you see us working in your area, there’s a good chance fiber/internet installation may be on its way.
  • We live, work and worship with you as neighbors, so always feel free to reach out to our employees. They are always happy to visit with customers and perspective customers, and can always pass along your interests, comments and/or concerns.
  • Most importantly, we ask for your patience. We are doing everything we can to make this process as smooth and seamless to our customers as possible. As you can see above, there are many external factors that affect the logistics, timelines, availability and justifications for expanding fiber service networks.

Q: Still wondering why you can’t get fiber to your area?

A: We love chatting with our customers – no matter what the reason. If your still unsure on whether or not fiber will be available to your area, connect with us today:

  • info@coloradovalleycommunications
  • 242.5911 or at 800.242.5911 (toll-free)

 

Find the Speed You Need.

Input the number of devices used simultaneously  to find an accurate speed rate.

The bandwidth and CVCTX plans are shown to the right of the calculator.

Please be aware all smart device connections will require additional bandwidth. Devices include, but are not limited to, security cameras, Ring doorbells, Appliance apps, Amazon or Google connections, Bluetooth connected devices, etc.

Colorado Valley’s Fiber Service can serve you with Internet speeds up to 100 Mbps and NO data caps!

Did you know Colorado Valley’s fiber service is currently available in many locations?

Click on the button below to see where you can sign up for fiber service now and see where we are building out our network! Share this link with your neighbors and we could come to your neighborhood next!

Additional plans may be available.

Business Plans & Pricing

Up to
100/100 Mbps

$179.99

Up to
50/50 Mbps

$169.99

Up to
40/40 Mbps

$139.99

Up to
20/20 Mbps

$119.99

Activation Fees:
$199 (12-month contract)
$0 (24 or 36-month contract)

Contact CVCTX for a complete listing of plans, terms and conditions.

Troubleshooting

24-Hour Technical Support 877.452.9035

If you experience problems with your Internet connection, these simple steps may help.

1.)  Power-cycle your DSL modem.

There may be an on/off switch in back of the unit. If not, simply unplug the round power connector behind your DSL modem. Leave it off for a few seconds, then turn it back on.

CRITICAL: Once you turn your DSL modem back on you must wait for up to 5 minutes for it to “wake up” and establish the connection. Not allowing the unit to fully wake up will result in failure of the following steps.

 

2.)  Power-cycle any routers that may be connected to the DSL modem.

Many subscribers connect wireless routers to our DSL modem. To power-cycle these simply unplug the power connector from behind the unit. Wait a few seconds and plug it back in.

We have found that routers frequently enter a confused state with AC power fluctuations and need power-cycling frequently. If you find that you are continually performing these steps to repair the Internet connection, simply try power-cycling your router next time. If this fixes your connection you have narrowed the problem down to your router.

 

3.)  Completely shut down and restart all computers.

Be sure you fully power down and restart the computer. Some people confuse the “Sleep or Hibernate” function as a restart which it is not. If you are in the Windows environment you’ll need to choose Shutdown.

If these steps do not resolve the problem please contact our 24-hour Internet Technical Support line at toll-free (877) 452-9035.

If you experience problems with your Internet connection, these simple steps may help.

1.)  Power-cycle the Subscriber Module (radio) outside.

Please review the image of your power supply that operates the Subscriber Module (SM) outside. To power cycle the SM simply un-plug and re-plug the CAT5 cable connected to the small square box that is located either behind your computer or behind a router. The connector fits snug so be sure to really push when you reconnect it.

CRITICAL: Once your SM is powered on you must wait for up to 5 minutes for it to “wake up” and establish the connection to the tower. Not allowing the unit to fully wake up will result in failure of the following steps.

2.)  If you have a router power-cycle it.

CAUTION– If your router is the Comtrend WR-5887 it should have a sticker on it that says “DO NOT HIT RESET”. Do not press the Reset/WPS button or a technician will need to reset your router. You may still power-cycle your router using the steps below.

Many subscribers connect wireless routers to our equipment. If you do not have a router skip this step.

After waiting 5 minutes for the SM to wake up and establish the Internet connection, power-cycle your router. To do this simply unplug the power connector from behind the unit. Wait a few seconds and plug it back in.

We have found that routers frequently enter a confused state with AC power fluctuations and need power-cycling frequently. If you find that you are continually performing these steps to repair the Internet connection, simply try power-cycling your router next time. If this fixes your connection you have narrowed the problem down to your router.

3.)  Completely shut down and restart all computers.

Be sure you fully power down and restart the computer. Some people confuse “Sleep or Hibernate” functions a restart which it is not. If you are in the Windows environment you’ll need to choose Shutdown.

If these steps do not resolve the problem please contact our 24-hour Internet Technical Support line at toll-free (877) 452-9035.

 

Scam Alert- “You’re Today’s Lucky Visitor!”

Do not click on pop-ups stating “Congratulations, you’re today’s lucky visitor”. These pop-up ads may state you have won a chance at a gift card, an iPhone or something similar. If you click the pop-up, it will take you to a website with claims from people stating they received their freebie and you will be asked to provide your personal information to also receive the freebie. In some cases these are marketing scams but they could also be more harmful phishing attempts.

In many cases people have received this pop-up while browsing Facebook on an iPhone or iPad but customers with any type of tablet, phone or desktop should be wary of pop-ups ads offering anything free.

 

Backup Power for Voice Telephone Services During Power Outages:  Many of today’s advanced home phone services, including service provided over fiber or over fixed wireless, require backup battery power to continue functioning during an outage. For customers who do not receive voice service over a copper line, a battery backup solution is needed to avoid a disruption of voice service during an outage and to maintain the ability to connect to 911 emergency services.

 What Your Battery Can – and Can’t – Do for You:  Colorado Valley offers an optional backup battery solution for fiber and fixed wireless customers to allow you to continue to use your voice service during a power outage, or you may choose to buy your own battery backup from a third party seller. Without a backup battery or alternate backup source such as a generator, fiber and fixed wireless customers will not be able to make any calls during an outage, including emergency calls to 911. The only way to maintain the ability to use your telephone is by using some form of backup power.

Our backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices and other equipment will not run on a residential voice telephone backup battery. It is important to note the battery backup does not provide power to a cordless phone. To ensure uninterrupted service during a power outage connect a standard corded phone directly to the modem.

 Expected Backup Power Duration:  Backup batteries provided by Colorado Valley are expected to last at least 8 hours on standby power. Talk time will vary based on proper usage and storage conditions. If you feel that is not enough time, you may extend your standby power by purchasing a 24 hour battery or additional 8 hour batteries.

Instructions for Proper Care and Use of Your Battery:  Please follow the more detailed instructions included with your battery for proper use, storage and care of your battery to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s useful life. These batteries are rechargeable. They will not last forever and should be replaced every 1 to 2 years. You should also periodically, as described in the instructions included with your battery, remove and test your battery to verify both the operation of the backup battery and its condition.

Purchase and Replacement Options:  If you wish to purchase battery backup directly through Colorado Valley, please call 800-242-5911 or email info@coloradovalley.com for more information. Battery backup options provided are based on the type of service that you have.

Internet Security & Tech Support

Quick References (Getting Started)

Learn more about the CVCTX’s new webmail platform (Zimbra).

Webmail User Guide (Features):
http://guides.myonlinehelp.net/docs/cvctx.com/zwebmail

Email Basics:
http://guides.myonlinehelp.net/docs/cvctx.com/zwebmail_email_basics

Frequently Asked Questions (FAQs): 
http://guides.myonlinehelp.net/docs/cvctx.com/zimbra_faq

New Users (Introductions): 
http://guides.myonlinehelp.net/docs/cvctx.com/newuser


Features, Filters & Preferences (Learn More)

Learn more about managing and organizing incoming/outgoing mail, calendars, contacts and more.

Contacts: 
http://guides.myonlinehelp.net/docs/cvctxcom/zcontacts

Calendars:
http://guides.myonlinehelp.net/docs/cvctx.com/zcalendars

Organizing:
http://guides.myonlinehelp.net/docs/cvctx.com/zorganize

Password Changes:
http://guides.myonlinehelp.net/docs/cvctx.com/nodigestspam

Account Recovery:
http://guides.myonlinehelp.net/docs/cvctx.com/nodigestspam

Rules and Filters:
http://guides.myonlinehelp.net/docs/cvctx.com/zfilters

Spam Filter (Junk Mail):
http://guides.myonlinehelp.net/docs/cvctx.com/nodigestspam


Technical (Set Up)

Mail Client Settings:
http://guides.myonlinehelp.net/docs/cvctx.com/quicksettings

Calendar Sync and Contacts Sync: 
http://guides.myonlinehelp.net/docs/cvctx.com/zimbra_cardcal


Mobile Devices (Set Up)

Android Information:
http://guides.myonlinehelp.net/docs/cvctx.com/androidemail

Apple Information:
http://guides.myonlinehelp.net/docs/cvctx.com/iosnew

AVG Antivirus – http://free.avg.com

On their website click the Download Now button. Make sure you choose “AVG Free Edition“. There are many attempts to have you download a free trial version but it will eventually expire. During the installation make sure you choose free basic protection.

ALERT: AVG Free Anti-Virus has been a very popular download online because it is free and offers great protection. It has been brought to our attention that there is a fake anti-virus program named “ANG” (that is the letter N in the name) causing confusion.

The creator spreads advertisement on insecure websites that present the same logos and “look” as the authentic AVG software to trick you into downloading it.

Mallwarebytes http://www.malwarebytes.org

After installing Mallwarebytes be sure to fully update the software before you perform your first scan. If it finds and removes any threats we suggest that you run the scan twice more rebooting the computer between scans. We have had success with this software removing some stubborn threats that anti-virus software reports but cannot successfully remove.

Spybot Search & Destroy – Visit http://www.download.com and perform a search for Spybot and you can download it free.

Trend Micro  http://housecall.antivirus.com

McAfee   http://us.mcafee.com/root/mfs/scan.asp

Even if you currently have anti-virus software running on your computer feel free to perform an online scan simply as a “second opinion”. Free online scans are able to search and possibly remove viruses infecting your computer, however, they are only good for the moment you run them and are meant to attempt a repair after your computer is infected.  For this reason must maintain updated anti-virus software to continually looking for virus threats in order to prevent infection.

Internet Crime (Fraud) Complaint Center
http://www.ic3.gov/default.aspx

Computer Emergency Response Team
http://www.cert.org/

U.S. Department of Justice Cybercrime and Intellectual Property Section Site
http://www.cybercrime.gov

For instructions on how to adjust your email Spam Filter click here.

Fraudulent Activity- Internet Fraud Complaint Center 

The IFCC accepts all forms of fraudulent activity. They have arrangements with the below organizations and will forward a complaint to these authorities below.

Unsolicited E-mail (“SPAM”) and Identity Theft Complaints- Federal Trade Commission

Allegations Concerning The Distribution Of Child Pornography-  National Center for Missing and Exploited Children

Control Panel Access

Your web hosting control panel is located at http://hosting.cvtv.net (note that there is no www in address) Your web hosting control panel gives you the ability to administer services tied to your web address.

For example, you can create, modify, delete e-mail ending with @yourname.com, and much more.

E-mail Information

Webmail Access – http://webmail.cvtv.net

Spam Filter Settings – Located in the Webmail interface under Preferences

Spam Folder (if Spam filter is enabled) – Located in Webmail and named Junk

POP Access Settings

  • Incoming POP3 Server Name: mail.yourname.com
  • POP3 Login Username: you.yourname.com (dot instead of @ symbol)
  • POP3 Password: Your e-mail password
  • Outgoing SMTP Server Name: mail.yourname.com

NOTE: SMTP Authentication must be enabled – this is usually a check box.
Depending on your ISP you may need to adjust the outgoing SMTP port to 1025 rather than 25.

IMAP Access Settings

  • Incoming Mail Server Name: mail.yourname.com
  • E-mail Username: you.yourname.com (dot instead of @ symbol)
  • Outgoing Mail Server Name: mail.yourname.com

NOTE: You must enable authentication – this is usually a check box.
Depending on your ISP you may need to adjust the outgoing SMTP port to 1025 rather than 25.

If these instructions do not help, please contact our 24-hour Internet Technical Support: Toll-Free 1.877.452.9035

 

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