Extended Summer Hours

Extended summer hours are returning this year for our business office. Summer hours will be Mondays-Thursdays 7:30am-5:30pm & Fridays 7:30am-11:30am starting on Friday, May 31st through Thursday, August 8th.

Should you need assistance while our offices are closed, please call our 24/7 Technical Support line at 877-452-9035.


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Scam Email & Text Messages

Some customers have recently received email & text messages urging the recipient to reply confirming personal information, to open an attachment or to click on a link. Do not respond to these emails, or open attachments, or click on these links. These emails & text messages are spam and you should delete them immediately.

CVCTX will not send an email asking you to click a link to avoid the closing of your account as in the example below:

CVCTX will not send you an email with vague instructions to view an attachment as in the example below:

CVCTX will never ask you for your password via email as in this example below:

A text message claiming to be from UPS:

Scam offer claiming to be from Colorado Valley Communications, Inc:

 


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May/June Connection Magazine

Click here for the May/June 2024 issue of Colorado Valley’s Connection magazine.

The Connection Magazine is provided free to our customers and highlights current events in our community, our customers, and current topics in our industry. Customers should receive their copy in the mail soon.

Please enjoy!

 


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Power Outages and Backup Power

For customers who don’t receive voice service over a copper line, a battery backup solution is needed to maintain voice service during a power outage. Without a battery backup solution or alternate power source such as a generator, voice customers on fiber or fixed wireless will not be able to make calls during a power outage, including emergency calls to 911.

Colorado Valley’s optional battery backup solution does not provide power to any services other than voice. Home security systems, medical monitoring devices and other equipment will not run on Colorado Valley’s backup battery. It’s important to note the battery backup doesn’t provide power to a cordless phone, instead a standard corded phone must be connected directly to the modem.

The standard battery from Colorado Valley is expected to last 8 hours on standby power, and additional batteries may be added for up to 24-hours standby time. Proper care and use should be followed as directed by the manufacturer. The batteries will not last forever and should be replaced as directed by the manufacturer.

For more information about the battery backup solution from Colorado Valley, please call 800-242-5911 or email info@coloradovalley.com


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Sign up for Customer Alert Information

 

Sign up for Colorado Valley’s Customer Alert email to receive notification before routine maintenance is scheduled or when there is a known outage.

We do try to minimize impacts to the network when performing maintenance, but it does occasionally require some downtime. Weather, power outages and fiber cuts can also affect network availability. With our Customer Alert email notifications, you’ll be informed when service will be interrupted, helping you to plan accordingly. If you are having trouble and have not received notice of an outage, contact our 24/7 Technical Support line at 877-452-9035.

Click here to sign up.


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Spam Alert- “Account Deactivation Notice- Urgent Action Required”

If you receive a message similar to the one below, please do not open and delete the message immediately. This is spam and was not sent to you by Colorado Valley and your account is not subject to deactivation. If you have questions about this or similar email, please call Technical Support at 877.452.9035.


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Caller ID Spoofing

Several customers have contacted us stating their Colorado Valley telephone number has been spoofed. If you feel that your number has been spoofed, we recommend you visit fcc.gov/spoofing for more information about spoofing and what you can do if your number is being spoofed.

From this link:

If you get calls from people saying your number is showing up on their caller ID, it’s likely that your number has been spoofed. We suggest first that you do not answer any calls from unknown numbers, but if you do, explain that your telephone number is being spoofed and that you did not actually make any calls. You can also place a message on your voicemail letting callers know that your number is being spoofed. Usually, scammers switch numbers frequently. It is likely that within hours they will no longer be using your number.

 


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Be aware of individuals claiming to be a Colorado Valley representative.

Anyone representing themselves as a partner of Colorado Valley Communications that is not an employee or certified contractor is misleading. Colorado Valley does not currently have any partnerships with outside sales representatives to sell our products or services. All employees and certified contractors have identification as proof of employment. Should someone not employed by Colorado Valley attempt to discuss our services with you, please contact us immediately at 979-247-5911 or info@coloradovalley.com


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Smart Rural Community Provider

La Grange, TX October 8, 2020

The communities in portions of Fayette, Lavaca and Lee counties in and around La Grange, Schulenburg, Fayetteville and Weimar TX today announced that Colorado Valley Communications was recently named a Smart Rural Community (SRC) provider by NTCA–The Rural Broadband Association. SRC is a national network of communities powered by innovative rural broadband providers that are building a brighter future for small-town America. The program promotes rural broadband and its role in supporting innovative economic development, effective education, efficient energy distribution and use, state-of-the-art health care and other important issues for rural America. 

In order to receive recognition as an SRC provider, Colorado Valley Communications was required to affirm that it offers 25/3 Mbps broadband to at least 50% of its service area; that it has broadband subscription rates of at least 50%; and that it is committed to program principles of collaboration and innovation. As a result of Colorado Valley Communications national recognition, the communities served by Colorado Valley will now be celebrated as Smart Rural Communities in program materials and online at www.smartruralcommunity.com, joining a national network of similarly innovative communities. 

“Congratulations go to Colorado Valley Communications for its hard work to meet these standards, which will help local residents participate in a new world of online digital possibilities. With affordable high-speed internet connections, Colorado Valley Communications will hopefully see the communities it serves benefit from educational and economic opportunities that are competitive with services in any large American city.” – Senator Lois W. Kolkhorst 

NTCA Chief Executive Officer Shirley Bloomfield also recognized Colorado Valley Communications for this achievement, noting, “We are so excited to welcome another Smart Rural Community provider into this growing network of innovative broadband providers delivering the Internet’s fastest speeds in some of the most remote and rural communities of our country. I applaud Colorado Valley Communications for their commitment to enabling cutting-edge technologies that drive innovation and promote economic development in their region and nationwide.” 


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Find the Speed You Need!

Is your internet running slow because of too many devices? Use our online calculator to find out how much bandwidth you actually need based on the number of internet connected devices you have.
It’s that easy!


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