Click here for the latest issue of Colorado Valley’s Connection magazine packed with stories that make our community shine. Don’t miss out on articles featuring Round Top Family Library and Second Chance Emporium in La Grange, Texas!
The Connection Magazine is provided free to our customers and highlights current events in our community, our customers, and current topics in our industry. Customers should receive their copy in the mail soon.
Please enjoy!
Some customers have received emails urging the recipient to click a link or their account will be suspended. Do not click on any links or attachments stating they are from CVCTX. These are spam and you should delete them immediately.
CVCTX will not send an email asking you to click a link to avoid the closing of your account, nor will we ask you for your password via email.
If you are not sure whether a message is spam, call our help desk at 877-452-9035.
This is an example of one such scam message although there are some others. Do not click on any links in this email or any emails with similar messages.
For customers who don’t receive voice service over a copper line, a battery backup solution is needed to maintain voice service during a power outage. Without a battery backup solution or alternate power source such as a generator, voice customers on fiber or fixed wireless will not be able to make calls during a power outage, including emergency calls to 911.
Colorado Valley’s optional battery backup solution does not provide power to any services other than voice. Home security systems, medical monitoring devices and other equipment will not run on Colorado Valley’s backup battery. It’s important to note the battery backup doesn’t provide power to a cordless phone, instead a standard corded phone must be connected directly to the modem.
The standard battery from Colorado Valley is expected to last 8 hours on standby power, and additional batteries may be added for up to 24-hours standby time. Proper care and use should be followed as directed by the manufacturer. The batteries will not last forever and should be replaced as directed by the manufacturer.
For more information about the battery backup solution from Colorado Valley, please call 800-242-5911 or email [email protected]
Sign up for Colorado Valley’s Customer Alert email to receive notification before routine maintenance is scheduled or when there is a known outage.
We do try to minimize impacts to the network when performing maintenance, but it does occasionally require some downtime. Weather, power outages and fiber cuts can also affect network availability. With our Customer Alert email notifications, you’ll be informed when service will be interrupted, helping you to plan accordingly. If you are having trouble and have not received notice of an outage, contact our 24/7 Technical Support line at 877-452-9035.
