Network Maintenance Scheduled – October 27th

Starting at 12:01 am on Tuesday, October 27, 2020 Network Maintenance will be performed lasting until 1:00 am.

This may affect service for customers with Fixed Wireless service in Rutersville & La Grange.

During this maintenance service will be unavailable. If your router doesn’t return to normal operating status after this time you may need to reboot your router.

Colorado Valley is constantly working to make our service better through upgrades and improvements, and we occasionally do have network downtime as a result. We appreciate your patience as we make these improvements. Should you need immediate assistance, please call our 24/7 technical support line at 877-452-9035.


Back to News & Events

How to Keep Your Personal Information Secure

Paper and electronic documents are everywhere. In honor of Shred Day on October 2, we at Colorado Valley Communications want to remind you of the importance of shredding your personal information.

What to Shred?
So, the important question you’re probably asking is what needs to be shredded? The simple answer is: everything. Here’s why — half of every document has some piece of information that is required by law to be shredded. So how do you decide?
Confidential waste, such as medical records, salary details or personal address details, legally have to be disposed of correctly under the Data Protection Act. These documents should be shredded before being thrown out to ensure people’s data remains confidential.
Many people are surprised to learn that someone can legally dig through your trash once it has been placed for pickup. In California v. Greenwood, the United States Supreme Court found there is no expectation of privacy in trash that is left for collection in an area that is accessible to the public. This means that every document you put in your regular garbage is available to anyone with the desire to look through it.

When to Shred?
Destroying documents with your personal information reduces the likelihood of becoming an identity theft victim.
After paying credit card or utility bills, shred them immediately. Shred sales receipts, sales and cash withdrawal receipts from ATMs, junk mail credit card offers, as well as pharmacy labels before throwing away empty prescription bottles.
Within a year, destroy pay stubs, bank statements and medical bills that have been paid.
Many security professionals recommend that you shred many documents like tax records, tax-related documents, expired passports and driver’s licenses, copies of old birth certificates, old insurance policies and resumes after approximately seven years.

Examples of Documents You Should Always Shred
Address labels from junk mail and magazines
All discarded copier copies
ATM receipts
Bank statements
Birth certificate copies
Canceled and voided checks
Credit and charge card bills, carbon copies, summaries and receipts
Credit reports and histories
Credit cards (Expired)
Documents containing maiden name
Documents containing names, addresses, phone numbers or email addresses
Documents relating to investments
Documents containing passwords or PIN numbers
Driver’s licenses or items with a driver’s license number
Drafted documents
Education Records
Employee pay stubs
Employment records
Expired passports and visas identification cards/badges
Legal documents
Insurance Information
Internal Memos
Investment, stock and property transactions
Items with a signature
Luggage tags
Medical and dental records
Papers with a Social Security number
Payroll Information
Pre-approved credit card applications
Phone logs
Phone messages
Purchase orders
Receipts with checking account numbers
Report cards
Resumés or curriculum vitae
Tax forms
Transcripts
Travel itineraries
Used airline tickets
Visitor logs

Never shred
Any documents that are permanent records need to be kept in a secure manner. Locked file rooms, locked file cabinets, and safe deposit boxes are good options Here are some examples:
Birth certificates or adoption papers
Social Security cards
Citizenship papers or passports
Marriage or divorce decrees
Death certificates of family members
Also, keep auto titles and home deeds stored safely for as long as you own the property.

Online Security Tools
If you have any documents online, keep your information safe with our free internet security tools.
At Colorado Valley Communications, we offer free antivirus software, free spyware removal software and free online virus scanners, as well as other online security resources.
Visit our website today to learn more about how to keep you and your family safe from unwanted prying eyes online.


Back to News & Events

School Has Changed. So Should Your Internet.

At Colorado Valley Communications, we know students need the right tools for academic success.
As students prepare to enter the virtual classroom this year amid the global COVID-19 pandemic, High Speed Internet will be more important than ever.
What do you need to know about your Internet before the first day of school?
Here are some key facts about how certain programs and multiple users can affect bandwidth and speed, as well as some options to explore to ensure your child has access to their virtual classroom at the speeds they need.

Multiple Users
If you are working from home with your child in the virtual classroom, you’re both competing for the same bandwidth and speeds. With multiple users accessing Wi-Fi at once, this can slow your connection down for everyone on every device. Increasing speed can help.

Applications with Higher Bandwidth Demands
Every time a user makes a video call, streams video or downloads large files, it’s taking up your precious bandwidth, especially if you share your network with other users.
There are other bandwidth-heavy activities that may not be as noticeable. Monitor the bandwidth of your router with third-party firmware programs such as Gargoyle or DD-WRT or a network monitoring tool like Glassware.
These programs will show you where your bandwidth is going and allow you to stop certain bandwidth-heavy applications.
They can also help detect any viruses that may be slowing down your connection.

The fact is, there is more demand on your home Internet connection and bandwidth when multiple devices are connected. The good news is that there are some options to help increase speeds.

Find the Speed You Need
The first thing you need to do is figure out how fast your Internet is currently.
There are plenty of free tests out there.
At Colorado Valley Communications, we offer a convenient , which accounts for the number of devices you use in your home simultaneously to find the accurate speed rate you need.

Use Ethernet
Plugging in your devices directly to your router is a surefire way to boost your connectivity.
Using an ethernet cable is more reliable than wireless and many factors can affect your Wi-Fi performance.
Make sure your student stays connected and has the speed they need even when there are multiple users.

Upgrade Options
Finally, school has changed. So should your Internet.
Increase your speed to match your home’s needs by calling the professionals at Colorado Valley Communications.
Since 1998, we’ve been offering Internet services to the rural areas surrounding La Grange, Schulenburg and Weimar.
We currently offer services to the following areas: Borden, Ellinger, Fayetteville, Flatonia, High Hill, La Grange, Moravia, Plum, Round Top, Schulenburg, Warrenton and Weimar.
Colorado Valley’s Fiber Service can serve you with Internet speeds up to 100 Mbps and no data caps.
Click here to see if Fiber Service is available in your area.
Faster Internet speeds are also available outside of the fiber areas, in some locations up to 25 Mbps/3 Mbps.
Call us at 979-242-5911, email or chat with a customer service representative today to discover the broadband packages available at your home.
For more information about all of our services or if you’d just like to learn more about us, visit our website at www.cvctx.com.


Back to News & Events

Why Rural Broadband is Essential

As we continue to practice social distancing, access to the internet has become more important than ever. For those living in rural areas, connectivity is a critical component for creating access to resources, tools and opportunities to thrive and expand.

On April 30, 2019, the U.S. Department of Agriculture released a study analyzing the benefits of broadband in rural communities. The report identified Achieving e-Connectivity in rural America as a cornerstone recommendation.

The report also finds:
● If broadband infrastructure and digital technologies at scale were available at a level that meets estimated producer demand, the U.S. economy could realize benefits equivalent to nearly 18% of total agriculture production.
● Of that 18%, more than one-third is dependent on broadband e-Connectivity, equivalent to at least $18 billion in annual economic benefits that only high-speed, reliable internet can provide.
● There is a symbiotic relationship between the potential economic benefit of broadband buildout and the complementary adoption of connected agriculture technologies.
● e-Connectivity provides improved quality and higher quantity of information, allowing integration of data to improve business decisions.
● It improves information capture, feeding data to the “Internet of Things,” and making it possible to automate activities.
● e-Connectivity offers real-time information that helps workers focus on the most pressing tasks and triage issues as they arise.
● It also reduces information asymmetries to make more efficient markets across geographies for both products and people.

“When we are able to deploy broadband ubiquitously, think of all the things we will be able to design, harvest, and develop,” said U.S. Secretary of Agriculture Sonny Perdue. “Broadband in rural America will be as transformative in the 21st century as rural electrification was in the last century.”
What are some other ways broadband internet brings rural communities together? Consider our top five benefits of reliable high-speed internet access.

1. Telehealth

Telehealth, or telemedicine, refers to virtual medical appointments or services and it is possibly the most important example to highlight when discussing remote care. More than 60% of those who live more than a 70-minute drive away from a physician don’t have internet service that can handle telehealth.
Rural hospitals and clinics can quickly and securely access larger medical centers with specialists and advanced equipment. MRI, radiology, health records, and speedy contact with experts, helps get proper treatment to patients more quickly.
It also allows patients to live chat with doctors from the comfort and convenience of their home. Doctors can use remote diagnostics and alternative healthcare delivery methods to better save lives.

2. Virtual Education

According to a 2017 congressional report, “America’s Digital Divide,” 12 million school-aged children in remote rural areas don’t have broadband access at home.
Amid the global pandemic, virtual education is another important benefit of broadband internet access in rural communities.

Both educators and students are calling for reforms and extensions of broadband deployment in rural areas, as extended school closures show how essential internet access is for education. With online courses and national testing materials available, schools no longer need to rely on outdated methods.

Not only does virtual education benefit the next generation with alternative ways to learn, most universities and colleges offer continuing education and degree programs for rural students, who may live hours away from the nearest campus.

3. Remote Work

The most effective economic development strategy for many rural communities is entrepreneurship. Considering the impact of COVID-19 on the labor market, many businesses have been forced to close, but an increasing number of companies have transitioned to remote work.
The defining aspect of whether a business can still function remotely is broadband internet access.

The perception that high-speed internet access is an essential tool for small business success and management is especially prevalent among youth, according to the Center for Rural Affairs. For example, one poll found 95 percent of individuals ages 19 to 29 “believe having high speed internet is important for doing work from home or managing a home-based business.”

To be able to work from home, employees need high-speed, secure internet that can handle group video conferencing, large file transfers, and online collaboration tools.
Another important point to consider is that the availability of jobs that can be done remotely is largely dependent on high-speed internet.

4. An e-Commerce Economy

According to the U.S. Census Bureau, more than $100 billion of e-commerce sales were facilitated by rural broadband in 2013.

Similarly, approximately $9.2 billion of retail ecommerce sales were facilitated by rural broadband in 2015. An estimated additional $1 billion would have taken place that same year had rural broadband penetration been equivalent to that in urban areas.

This number is growing exponentially.

Consumers are turning to the internet not only to shop, but to save money with promo codes, sales and free shipping. Broadband connects shoppers to savings.

5. Connectivity and Quality of Life

Broadband internet is what conquers the aforementioned Digital Divide and helps end the feeling of isolation experienced by many people in rural areas, particularly younger generations who must adapt to the use of technology to improve their future workforce opportunities.

Quality of life is living where you want without sacrificing the comforts of technology. More people move into rural areas where they can maintain their standard of living. When connectivity is optimal, existing or new businesses can reach the world, attracting high-quality, enterprising employees, no matter where they reside.

Broadband internet is a lifeline for rural communities, with the ability to transform lives and equalize access to information. That’s why at Colorado Valley Communications, we understand the importance of staying connected more than ever.

We’ve been serving rural Texas since 1953 with affordable and reliable voice and internet services. We offer high-speed internet to the following communities in our service area: Borden, Ellinger, Fayetteville, Flatonia, High Hill, La Grange, Moravia, Plum, Round Top, Schulenburg, Warrenton and Weimar. Click to see where we are building out our network and to request high-speed internet in your area.

Don’t have broadband in your home? Get started today by calling 800-242-5911.


Back to News & Events

Outage Updates

No Known Outages

Having trouble connecting? Contact 24/7 tech support @ 877-452-9035


Back to News & Events

2020 Annual Meeting Cancellation Notice

For the safety of our members and staff, the Board of Directors has decided to cancel the 2020 Colorado Valley Telephone Cooperative’s Annual Membership Meeting due to the COVID-19 pandemic.

The next meeting is tentatively scheduled for May 13th, 2021.


Back to News & Events

Alert- Spam Text Messages

06/26/2020-

Some customers have recently received text messages claiming to be from Colorado Valley, with links urging the recipient to click and follow us. These texts are likely spam, as Colorado Valley has not sent any information like this to our customers.

If you get a text message that you weren’t expecting and it asks you to give some personal information, don’t click on any links. Legitimate companies won’t ask for information about your account by text.

If you think the message might be real, contact the company using a phone number or website you know is real, not the information in the text message.

For more from the Federal Trade Commission on recognizing and reporting spam text messages, click here.


Back to News & Events

New Webmail System- 06/24/2020

Update 06/29/2020- We understand some customers are seeing an issue with spam. We’re aware of the issue and are working diligently with our webmail provider to correct this as quickly as possible. Once these kinks are worked out, we believe you will enjoy the options and features of this new webmail platform.

06/24/2020- CVCTX has successfully migrated email accounts using @cvctx.com over to a new webmail platform. This new system features an easy-to-use interface, improved security, and the ability to share email folders with your contacts. You may begin using webmail.cvctx.com or logging in at userportal.cvctx.com.

As part of our new Spam Solution, you will begin receiving “Daily Digest” emails if the Greymail service has any messages quarantined. These are safe emails and will contain only content related to your email. If you need to check for an email that hasn’t come through you may also login to Greymail to check for important messages. Additional information can be found in our SPAM FAQ.

Please note if you do not see your webmail contacts, we can assist you in recovering those from the old platform and importing them into the new platform. Email us at info@coloradovalley.com or call 800-242-5911 for assistance with this issue.

Ensure that you are using your full email address (myemail@cvctx.com) as the username on all devices such as PCs, laptops, tablets and smartphones. Server settings for your email clients (Outlook, Apple Mail, Thunderbird, etc) and some smartphone clients should not require any changes. Guides to assist you with changes can be found here. If you have trouble with any settings or new features, please call 877-452-9035 for assistance.

Sincerely,
Colorado Valley Communications Support Team

 

 

 


Back to News & Events

Conquering Quarantine: Continuity is King

By now, we are beginning to settle into the new (if temporary) reality that may include working from home while homeschooling or babysitting kids, while simultaneously having fewer and fewer opportunities to “just get out of the house.” Many of us have only been in self-imposed quarantine for a few days and extreme cabin fever is already setting in.

Beyond washing out hands and not panicking, what can we do to maintain a sense of normalcy for our families? Productivity with work? And academic continuity for our kids?

The most important thing when everything seems so strange is to find consistency and routine where possible. Lots of your daily activities are up in the air—isolation from friends, lack of activities for your kids, finances, working from home—but you have control over more than you think.

Work

In this wired era, we really are more capable of being highly productive without coming into the office. Let technology be your ally, but remember that people are what hold your organization together and drive your purpose:

  1. Stay connected – On days when you don’t have scheduled calls, organize quick check-ins with your employees or colleagues. Use video chat when possible to add a little human touch.
  2. Stay flexible – You may be asked to do tasks you never had to do before. Remember you may be covering for a sick colleague (or one who is caring for someone at risk), so keep your chin up and help where you can.
  3. Maintain your schedule – If you always get up at 6, work out, shower, and head to the office by 7, stick to it! Find a workout video on line or go for a run, but get up at your usual time and be at your desk (or kitchen table!) by 7.
  4. Be patient – Most likely your IT department is going to be overwhelmed with people working remotely so prepare yourself for slow speeds and longer than usual wait times from your Help Desk. “Please” and “thank you” will go a long way with your IT guys right now.

Health

With so much unknown about this new coronavirus, we may be inclined to panic or take drastic precautions. Heeding the authority’s advice is critical for the health of the general population and efficacy of the healthcare system, but we can also do our part be keeping healthy on an individual basis:

  1. Stay hydrated – Just like when you have the flu, staying hydrated is absolutely critical. Get an app that records your water intake, keep a tally by the fridge, whatever you have to do to take in at least 64 ounces of water a day.
  2. Take your vitamins – Keep taking your multivitamins to maintain overall health, and up your Vitamin C, B6, and E intake to boost your immunity.
  3. Rest – It’s an anxious time but the sure-fire way to reduce your immunity is to stress and not sleep. Drink some chamomile tea, have a warm bath, and stick to a set bedtime to support healthy sleep.

Kids

Sweet blessings, our children, right? But all day? All week? Yes, but again, don’t panic. Trying to manage homeschooling your kids while also doing work of your own will definitely be a challenge, but it’s doable if you keep a few things in mind:

  1. Maintain a schedule – The temptation for you both may be to treat this like spring break, but just as you need routine, so do your kids. Wake them up at a set time, have a plan for the day and stick to it, and stop at a specified time each day. Set goals and celebrate achievements.
  2. Call in reinforcements – If your math knowledge maxes out at 5th grade, find someone who can help. Most teachers are making themselves available for “office hours” but also reach out to other parents on Facebook or email for help.
  3. Take breaks – Don’t feel like you need to cram every day full of academics. Get outside, exercise, do arts and crafts, bake something, anything to break up the monotony of school with Mom/Dad.
  4. Find creative learning opportunities – Do crossword puzzles together, use math to measure when you bake, take a nature walk and record the plants and animals you see, and use local resources (most libraries are making e-books free for kids) to read, read, read! 

Stay Connected

  1. Do your research: It’s a complicated time and information is changing rapidly. Find a few solid resources (think CDC, your local government) where you can go for up to date information and recommendations rather than relying on Facebook messages or click-bait.
  2. Check in with elderly or friends with underlying medical conditions (virtually): The elderly and the sick should not be going out at this time, so make sure you call, Facetime, or touch base via social media every day to make sure they have the food, medicine, and personal touch they need every day.
  3. Be patient: With more people at home than usual, your internet connection is likely to be slower than usual. When possible, encourage family members to do off-line work while others are doing required online work. For example, if your high schooler is doing a research paper, have her complete all her online research first, log off, and then start writing.

The climate is tenuous right now and much is out of our control. But if we all take a deep breath, keep our bodies healthy, commit to quality work at home, and help our kids keep consistent and continuous study habits, we’ll get through this.


Back to News & Events

Find the Speed You Need!

Is your internet running slow because of too many devices? Use our online calculator to find out how much bandwidth you actually need based on the number of internet connected devices you have.
It’s that easy!


Back to News & Events