Scam Calls, Emails & Text Messages

Some customers have recently received calls, emails and text messages urging the recipient to reply confirming personal information, to open an attachment or to click on a link. Do not respond to these emails, or open attachments, or click on these links. These emails & text messages are spam and you should delete them immediately.

CVCTX will not send an email asking you to click a link to avoid the closing of your account as in the example below:

CVCTX will not send you an email with vague instructions to view an attachment as in the example below:

CVCTX will never ask you for your password via email as in this example below:

A text message claiming to be from UPS:

Scam offer claiming to be from Colorado Valley Communications, Inc:

 


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Extended Summer Hours

Extended summer hours are returning this year for our business office. Summer hours will be Mondays-Thursdays 7:30am-5:30pm & Fridays 7:30am-11:30am starting on Friday, May 31st through Thursday, August 8th.

Should you need assistance while our offices are closed, please call our 24/7 Technical Support line at 877-452-9035.


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Scam alert

Several customers with @cvctx.com email accounts are receiving emails asking for their email address and password for maintenance. Please delete this immediately and do not respond! We will never ask you for your password in an email. For immediate assistance please call tech support at 877.452.9035.


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988 Suicide & Crisis Lifeline

In 2020, Congress designated the new 988 dialing code to operate through the existing National Suicide Prevention Lifeline’s (1-800-273-8255) network of over 200 locally operated and funded crisis centers across the country.

988 is a direct connection to care and support for anyone experiencing mental health-related distress including thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress. People can also dial 988 if they are worried about a loved one who may need crisis support.

The National Suicide Prevention Lifeline is funded by SAMHSA (Substance Abuse and Mental Health Services Administration) and has been administered by Vibrant Emotional Health since it began in 2005. The Lifeline is a national network of over 200 local, independent crisis centers equipped to help people in mental health related distress or experiencing a suicidal crisis via call, chat, or text. The Lifeline provides free and confidential support to people in suicidal crisis or mental health-related distress 24 hours a day, 7 days a week, across the U.S.


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Spam Alert- “Account Deactivation Notice- Urgent Action Required”

If you receive a message similar to the one below, please do not open and delete the message immediately. This is spam and was not sent to you by Colorado Valley and your account is not subject to deactivation. If you have questions about this or similar email, please call Technical Support at 877.452.9035.


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Caller ID Spoofing

Several customers have contacted us stating their Colorado Valley telephone number has been spoofed. If you feel that your number has been spoofed, we recommend you visit fcc.gov/spoofing for more information about spoofing and what you can do if your number is being spoofed.

From this link:

If you get calls from people saying your number is showing up on their caller ID, it’s likely that your number has been spoofed. We suggest first that you do not answer any calls from unknown numbers, but if you do, explain that your telephone number is being spoofed and that you did not actually make any calls. You can also place a message on your voicemail letting callers know that your number is being spoofed. Usually, scammers switch numbers frequently. It is likely that within hours they will no longer be using your number.

 


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Be aware of individuals claiming to be a Colorado Valley representative.

Anyone representing themselves as a partner of Colorado Valley Communications that is not an employee or certified contractor is misleading. Colorado Valley does not currently have any partnerships with outside sales representatives to sell our products or services. All employees and certified contractors have identification as proof of employment. Should someone not employed by Colorado Valley attempt to discuss our services with you, please contact us immediately at 979-247-5911 or info@coloradovalley.com


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Find the Speed You Need!

Is your internet running slow because of too many devices? Use our online calculator to find out how much bandwidth you actually need based on the number of internet connected devices you have.
It’s that easy!


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