Advanced Spam Filter Settings E-mail Addresses

To access your Spam settings simply login to Webmail

preferences-tabClick the Preferences tab at the top

Then the Spam Preferences text link to the left


Here are the default spam filter settings


Notice that you can completely disable
your Spam Filter at the top if you choose.

If you modify these settings don’t forget to press the Save button at the bottom of the page.

There are 3 different types of Spam Filtering and 3 levels of sensitivity. Please read this entire web carefully as it will explain the Pros and Cons of each option before you modify your settings.

Quarantine Junk (Default Setting):

Incoming e-mail that filter designates as spam will be placed in your “Junk” folder on the mail server.  These messages are not downloaded by your e-mail software.

To view these messages you must login to your e-mail address web-based at and click on the folder named Junk to view them.

NOTE: You must remember to login to webmail periodically to delete the messages stored the Junk folder as they count against your allotted amount of e-mail storage space. When your mailbox is full people will receive error attempting to send you e-mail stating “mailbox full”.


  • You do not have to wait for e-mail identified as Spam to downloaded to your e-mail software. This is a plus for subscribers who do not have a high-speed internet connection and are still using dial-up access.


  • You must remember to delete quarantined Spam messages as it goes against your storage space. When your mailbox is full senders will receive error attempting to send you e-mail that will state  “mailbox full”.
  • You must login periodically to verify that no legitimate e-mail was accidentally recognized as Spam. If you find this is happening you can add those people to your Allow List.

Tag and Deliver Junk:

If the filter identifies an incoming e-mail as spam, it will add **SPAM** to the beginning of the subject line, then place it into your Inbox along with your legitimate e-mail.

Some people use this method in conjunction with mail filtering rules in their e-mail software (ex. Outlook Express) to direct any incoming e-mail with **SPAM** in the subject directly to their Deleted Items folder, or a special Spam folder they create.


  • Safest method if you are worried about legitimate mail being identified as Spam.

  • Fastest access to view messages the filter identified as Spam – they are downloaded to your computer and you do not have to login to webmail.

  • You do not have to remember to login to your e-mail account online to view and delete Spam messages.

  • You can use this type of filtering as a test to make sure the filter is not identifying legitimate e-mail as spam.  Then you may want to consider another filter setting.


  • If you do not have a high-speed connection to the Internet you may be annoyed by the amount of time it takes to download all of your e-mail that includes many Spam messages.

Delete Junk:

When this option is enabled anything the filter identifies as spam is permanently deleted.

Some people use this method in conjunction with Always Allow and Always Block lists they create to only accept mail from addresses they wish to communicate with.

Be VERY careful enabling the Delete Spam setting. There will be no way to recover any e-mail the filter identifies a spam as it is PERMANENTLY DELETED!


  • You will never see e-mail identified as spam
  • You do not have to wait while your e-mail software downloads both legitimate e-mail and Spam


  • There is always a risk that the spam filter may identify  legitimate e-mail as spam and delete it.  If this happens there is no way to track “missing e-mail”.

Using Never Block and Always Block Lists

Below your spam filtering options you will see Allow and Block lists to further help control spam. Please see the image below for a description of the functions:


After you enter the details in the white box by each function do not forget to click the appropriate button to save that adjustment.