Move Add Change Plan (MAC Plan)
The Move Add Change Plan (MAC Plan) is an optional service that provides Hosted PBX customers additional support in managing and updating their hosted phones. Designed for the busy customer who wants added support, the MAC Plan aids in all the ways your employees use their phones to
effectively run your business.
The MAC Plan provides unlimited moves, adds or changes to hosted phones that CVCTX can make remotely, and up to one
on-site technician visit per month for changes to hosted phones. Additional or after-hours visits will be charged at the standard rate of $85 per hour/per technician. The MAC Plan is an administrative fee that does not include re-wiring or other support that is not for maintenance of hosted phones.
Examples of remote changes in the MAC Plan include updating the corporate directory or making changes to the auto attendant. An example of an on-site visit is moving an employee’s phone into a different office.
To request changes to your CVCTX hosted PBX phones, contact the Network Operations Center (NOC) at: