Update 06/29/2020- We understand some customers are seeing an issue with spam. We’re aware of the issue and are working diligently with our webmail provider to correct this as quickly as possible. Once these kinks are worked out, we believe you will enjoy the options and features of this new webmail platform.
06/24/2020- CVCTX has successfully migrated email accounts using @cvctx.com over to a new webmail platform. This new system features an easy-to-use interface, improved security, and the ability to share email folders with your contacts. You may begin using webmail.cvctx.com or logging in at userportal.cvctx.com.
As part of our new Spam Solution, you will begin receiving “Daily Digest” emails if the Greymail service has any messages quarantined. These are safe emails and will contain only content related to your email. If you need to check for an email that hasn’t come through you may also login to Greymail to check for important messages. Additional information can be found in our SPAM FAQ.
Please note if you do not see your webmail contacts, we can assist you in recovering those from the old platform and importing them into the new platform. Email us at email@example.com or call 800-242-5911 for assistance with this issue.
Ensure that you are using your full email address (firstname.lastname@example.org) as the username on all devices such as PCs, laptops, tablets and smartphones. Server settings for your email clients (Outlook, Apple Mail, Thunderbird, etc) and some smartphone clients should not require any changes. Guides to assist you with changes can be found here. If you have trouble with any settings or new features, please call 877-452-9035 for assistance.
Colorado Valley Communications Support Team