January/February 2023 Connection Magazine

Click here for the January/February 2023 issue of Colorado Valley’s Connection magazine.

The Connection Magazine is provided free to our customers and highlights current events in our community, our customers, and current topics in our industry. Customers should be receiving their copy in the mail soon.

Please enjoy!

 

Sign up for Customer Alert Information

 

Sign up for Colorado Valley’s Customer Alert email to receive notification before routine maintenance is scheduled or when there is a known outage.

We do try to minimize impacts to the network when performing maintenance, but it does occasionally require some downtime. Weather, power outages and fiber cuts can also affect network availability. With our Customer Alert email notifications, you’ll be informed when service will be interrupted, helping you to plan accordingly. If you are having trouble and have not received notice of an outage, contact our 24/7 Technical Support line at 877-452-9035.

Click here to sign up.

Power Outages and Backup Power

For customers who don’t receive voice service over a copper line, a battery backup solution is needed to maintain voice service during a power outage. Without a battery backup solution or alternate power source such as a generator, voice customers on fiber or fixed wireless will not be able to make calls during a power outage, including emergency calls to 911.

Colorado Valley’s optional battery backup solution does not provide power to any services other than voice. Home security systems, medical monitoring devices and other equipment will not run on Colorado Valley’s backup battery. It’s important to note the battery backup doesn’t provide power to a cordless phone, instead a standard corded phone must be connected directly to the modem.

The standard battery from Colorado Valley is expected to last 8 hours on standby power, and additional batteries may be added for up to 24-hours standby time. Proper care and use should be followed as directed by the manufacturer. The batteries will not last forever and should be replaced as directed by the manufacturer.

For more information about the battery backup solution from Colorado Valley, please call 800-242-5911 or email info@coloradovalley.com

Thank you! Colorado Valley voted the best ISP in Fayette County!

Thank you to the readers of The Fayette County Record for voting Colorado Valley the best Internet Service Provider for the 5th year in a row! Thank you also to all the employees of Colorado Valley for their hard work and efforts to make our company the BEST!

We love serving this community and will continue to work hard to remain the best Internet provider in the county for many years to come.

988 Suicide & Crisis Lifeline

In 2020, Congress designated the new 988 dialing code to operate through the existing National Suicide Prevention Lifeline’s (1-800-273-8255) network of over 200 locally operated and funded crisis centers across the country.

988 is a direct connection to care and support for anyone experiencing mental health-related distress including thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress. People can also dial 988 if they are worried about a loved one who may need crisis support.

The National Suicide Prevention Lifeline is funded by SAMHSA (Substance Abuse and Mental Health Services Administration) and has been administered by Vibrant Emotional Health since it began in 2005. The Lifeline is a national network of over 200 local, independent crisis centers equipped to help people in mental health related distress or experiencing a suicidal crisis via call, chat, or text. The Lifeline provides free and confidential support to people in suicidal crisis or mental health-related distress 24 hours a day, 7 days a week, across the U.S.

Spam Alert- “Account Deactivation Notice- Urgent Action Required”

If you receive a message similar to the one below, please do not open and delete the message immediately. This is spam and was not sent to you by Colorado Valley and your account is not subject to deactivation. If you have questions about this or similar email, please call Technical Support at 877.452.9035.

Upcoming FCC POTS Rule will not effect CVCTX services

A Federal Communications Commission (FCC) Order that is effective in August 2022 related to Plain Old Telephone Service (POTS) lines does not affect any services offered by CVCTX. We understand some customers have received calls from certain vendors claiming this FCC Order will require changes to our customers’ services or prices, which is not a true statement.

The FCC’s Memorandum and Opinion Order 19-72 addresses voice-grade copper loops provided in a wholesale arrangement between two carriers, and CVCTX does not provide any services through this type of arrangement. If you receive a call from a vendor asserting your voice line will be decommissioned or prices raised as a result of an FCC mandate, please know this is not true and there are no changes to your CVCTX network or pricing as a result of this FCC action.

Please contact us at 979.242.5911 if you are contacted by one of these vendors and have questions.

 

Caller ID Spoofing

Several customers have contacted us stating their Colorado Valley telephone number has been spoofed. If you feel that your number has been spoofed, we recommend you visit fcc.gov/spoofing for more information about spoofing and what you can do if your number is being spoofed.

From this link:

If you get calls from people saying your number is showing up on their caller ID, it’s likely that your number has been spoofed. We suggest first that you do not answer any calls from unknown numbers, but if you do, explain that your telephone number is being spoofed and that you did not actually make any calls. You can also place a message on your voicemail letting callers know that your number is being spoofed. Usually, scammers switch numbers frequently. It is likely that within hours they will no longer be using your number.

 

Your CVCTX Website is Getting a Facelift!

Colorado Valley Communications is adding new website features and navigational tools to give our members-customers a better, smoother user experience. The site upgrades will include restructured and reorganized search functions, with easy to navigate paths to our most popular and relevant pages.

Here’s a quick glimpse at some of the high-level upgrades coming soon to the CVCTX website:

 Business vs. Residential Solutions:

We’ve simplified the path to get information. New sections have been created – Business & Residential Solutions – to help navigate your way around the site. By designating specific pages, businesses and residents can easily discover available products and services that focus specifically on their unique needs.

 Voice vs. Internet

CVCTX offers voice and internet services and now you will be able to search for products and services specifically related to your business or residential needs. Once you choose your path (business or residence), quickly navigate to the service of your choice – Voice or Internet.

 Support Page:

Our new Support page will feature quick links to our most popular information – all in one place. Find relevant data on a wide variety of topics including alerts/notifications, technical support, account information and much more.

CVCTX continues to listen to our members-customers on ways to improve access to our services and  customer information. We are excited about launching our website’s facelift in a continued effort to enhance the end-user experience.

We hope you take some time to look around and enjoy the new navigational features and tools.

Be aware of individuals claiming to be a Colorado Valley representative.

Anyone representing themselves as a partner of Colorado Valley Communications that is not an employee or certified contractor is misleading. Colorado Valley does not currently have any partnerships with outside sales representatives to sell our products or services. All employees and certified contractors have identification as proof of employment. Should someone not employed by Colorado Valley attempt to discuss our services with you, please contact us immediately at 979-247-5911 or info@coloradovalley.com