May/June Connection Magazine

Click here for the May/June 2024 issue of Colorado Valley’s Connection magazine.

The Connection Magazine is provided free to our customers and highlights current events in our community, our customers, and current topics in our industry. Customers should receive their copy in the mail soon.

Please enjoy!

 

Unplug Modems During Lightning Storms

Remember to unplug your high-speed modem and router during lightning storms.  A surge protector can’t always protect your equipment.  If your internet connection runs through the phone line, disconnect the cord from the jack because power surges can also travel through the phone line and damage your equipment.

 

Power Outages and Backup Power

For customers who don’t receive voice service over a copper line, a battery backup solution is needed to maintain voice service during a power outage. Without a battery backup solution or alternate power source such as a generator, voice customers on fiber or fixed wireless will not be able to make calls during a power outage, including emergency calls to 911.

Colorado Valley’s optional battery backup solution does not provide power to any services other than voice. Home security systems, medical monitoring devices and other equipment will not run on Colorado Valley’s backup battery. It’s important to note the battery backup doesn’t provide power to a cordless phone, instead a standard corded phone must be connected directly to the modem.

The standard battery from Colorado Valley is expected to last 8 hours on standby power, and additional batteries may be added for up to 24-hours standby time. Proper care and use should be followed as directed by the manufacturer. The batteries will not last forever and should be replaced as directed by the manufacturer.

For more information about the battery backup solution from Colorado Valley, please call 800-242-5911 or email info@coloradovalley.com

Fiber Buildout

CVCTX has started a five-year construction project to expand our fiber network in our Cooperative service area.

Learn More

Scam Email & Text Messages

Some customers have recently received email & text messages urging the recipient to reply confirming personal information, to open an attachment or to click on a link. Do not respond to these emails, or open attachments, or click on these links. These emails & text messages are spam and you should delete them immediately.

CVCTX will not send you an email with vague instructions to view an attachment as in the example below:

CVCTX will never ask you for your password via email as in this example below:

A text message claiming to be from UPS:

Scam offer claiming to be from Colorado Valley Communications, Inc:

 

CVCTX is a Gig-Certified Provider!

CVCTX has the official designation from NTCA- The Rural Broadband Association of being a “Gig-Certified Provider”. Previously designated as a Smart Rural Community provider, the Gig-Certification now distinguishes CVCTX as a rural provider who can provide Gigabit Internet service to our customers. Gigabit bandwidth will allow our customers  the increased capacity to  do more and connect more devices. This super-fast connection is best for homes with multiple smart devices and multiple users, or for users that spend a lot of time doing data-intensive activities online. Although Gigabit Internet is not currently available in our entire service area, we continue our multi-year fiber construction project to bring fiber service to as many customers as possible.

To learn more about Gigabit Internet, click here and to learn more about fiber service, click here.

 

Scam alert

Several customers with @cvctx.com email accounts are receiving emails asking for their email address and password for maintenance. Please delete this immediately and do not respond! We will never ask you for your password in an email. For immediate assistance please call tech support at 877.452.9035.

Sign up for Customer Alert Information

 

Sign up for Colorado Valley’s Customer Alert email to receive notification before routine maintenance is scheduled or when there is a known outage.

We do try to minimize impacts to the network when performing maintenance, but it does occasionally require some downtime. Weather, power outages and fiber cuts can also affect network availability. With our Customer Alert email notifications, you’ll be informed when service will be interrupted, helping you to plan accordingly. If you are having trouble and have not received notice of an outage, contact our 24/7 Technical Support line at 877-452-9035.

Click here to sign up.

988 Suicide & Crisis Lifeline

In 2020, Congress designated the new 988 dialing code to operate through the existing National Suicide Prevention Lifeline’s (1-800-273-8255) network of over 200 locally operated and funded crisis centers across the country.

988 is a direct connection to care and support for anyone experiencing mental health-related distress including thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress. People can also dial 988 if they are worried about a loved one who may need crisis support.

The National Suicide Prevention Lifeline is funded by SAMHSA (Substance Abuse and Mental Health Services Administration) and has been administered by Vibrant Emotional Health since it began in 2005. The Lifeline is a national network of over 200 local, independent crisis centers equipped to help people in mental health related distress or experiencing a suicidal crisis via call, chat, or text. The Lifeline provides free and confidential support to people in suicidal crisis or mental health-related distress 24 hours a day, 7 days a week, across the U.S.

Spam Alert- “Account Deactivation Notice- Urgent Action Required”

If you receive a message similar to the one below, please do not open and delete the message immediately. This is spam and was not sent to you by Colorado Valley and your account is not subject to deactivation. If you have questions about this or similar email, please call Technical Support at 877.452.9035.