TO OUR HEALTH CARE COMMUNITY

The COVID-19 Telehealth Program will provide $200 million in funding, appropriated by Congress as part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act – with the purpose of helping health care facilities provide connected care services to patients in response to the pandemic (at home or mobile locations). The Program will provide immediate support to eligible health care providers responding to the pandemic by fully funding their:

  • Telecommunications services
  • Information services
  • Devices necessary to provide critical connected care services.

Applications are currently being accepted for the COVID-19 Telehealth Program via the FCC application portal. Funding decisions will be made on a rolling basis, and the FCC will accept/review applications until the funding is exhausted or the current COVID-19 pandemic has ended.

For additional COVID-19 Telehealth Program details, FAQs, eligibility and applications, please visit: https://www.fcc.gov/covid-19-telehealth-program.

 

Keep Your Kids Engaged, Entertained

Creative Ways to Keep Kids Engaged & Entertained

Summer is here and if you’re experiencing a drought of creative ways to keep your child occupied at home, we understand.

Though Netflix is always a good go-to, turn to something new. 

Try some of these online resources to engage and entertain without that cry of frustration from long load times or buffering using Colorado Valley Communications high-speed internet.

Play in the Minecraft playground – a game-based learning platform that promotes creativity, collaboration and problem-solving in an immersive digital environment.

Tune in for a Skype lecture by a special guest speaker. Skype in the Classroom is a free global community that fosters empathy and compassion for each other and our planet. Sign up for free!

Does your child need help in a specific area? Consider online tutoring services such as peertutor or TutorMe and get one-on-one help in its advanced lesson space using a virtual whiteboard, audio and video chat, screen sharing, text editor and more.

Make any room a classroom with BrainPOP – a subscription-based platform with free access during school closures to engage children in learning games, animated movies and activities. Designed with relevance, depth and humor to encourage kids on their unique learning paths. For K-3, upper elementary and middle schoolers, as well as ESL programs.

With Discovery Education, you can take advantage of ready-to-use, easily adaptable lessons and step-by-step guides and find complete collections of research-based strategies through dedicated collections like the Instructional Inspiration channel. You can also find one-of-a-kind lessons, activities and experiences through its Virtual Field Trips.

Explore 12 famous museums now offering virtual tours, from London to Seoul, in the comfort of your own home. Take a look at just some of Google’s top museums that are offering online tours and exhibits.

Run through a few rounds of Kahoot! – a quiz platform with several learning solutions for teachers and parents, as well as learning apps for kids.

Just because your kids are stuck inside, doesn’t mean they can’t bring out their creative side! Make short videos on TikTok or explore ideas for making a podcast with the app Anchor, which allows you to create and host unlimited episodes, distribute everywhere and make money.

Finally, don’t forget to practice some self-care in times of stress. If you’re struggling, turn to BetterHelp – an online portal that provides access to affordable, private and professional online counseling and therapy services, anytime, anywhere.

If you just need a little zen in your life, check out our list of the top 5 beginner meditation apps for peace in the palm of your hand.

Whatever is around the corner, don’t forget that Colorado Valley Communications is here to help, with a dedicated team of professionals to support you and your family and keep you connected, 24/7,  by calling 877-452-9035!

For more information, visit us online or give us a call at 979-242-5911.

Alert- Spam Text Messages

06/26/2020-

Some customers have recently received text messages claiming to be from Colorado Valley, with links urging the recipient to click and follow us. These texts are likely spam, as Colorado Valley has not sent any information like this to our customers.

If you get a text message that you weren’t expecting and it asks you to give some personal information, don’t click on any links. Legitimate companies won’t ask for information about your account by text.

If you think the message might be real, contact the company using a phone number or website you know is real, not the information in the text message.

For more from the Federal Trade Commission on recognizing and reporting spam text messages, click here.

New Webmail System- 06/24/2020

Update 06/29/2020- We understand some customers are seeing an issue with spam. We’re aware of the issue and are working diligently with our webmail provider to correct this as quickly as possible. Once these kinks are worked out, we believe you will enjoy the options and features of this new webmail platform.

06/24/2020- CVCTX has successfully migrated email accounts using @cvctx.com over to a new webmail platform. This new system features an easy-to-use interface, improved security, and the ability to share email folders with your contacts. You may begin using webmail.cvctx.com or logging in at userportal.cvctx.com.

As part of our new Spam Solution, you will begin receiving “Daily Digest” emails if the Greymail service has any messages quarantined. These are safe emails and will contain only content related to your email. If you need to check for an email that hasn’t come through you may also login to Greymail to check for important messages. Additional information can be found in our SPAM FAQ.

Please note if you do not see your webmail contacts, we can assist you in recovering those from the old platform and importing them into the new platform. Email us at info@coloradovalley.com or call 800-242-5911 for assistance with this issue.

Ensure that you are using your full email address (myemail@cvctx.com) as the username on all devices such as PCs, laptops, tablets and smartphones. Server settings for your email clients (Outlook, Apple Mail, Thunderbird, etc) and some smartphone clients should not require any changes. Guides to assist you with changes can be found here. If you have trouble with any settings or new features, please call 877-452-9035 for assistance.

Sincerely,
Colorado Valley Communications Support Team

 

 

 

Network Upgrades Scheduled – July 16, 2020

 

Starting at midnight on July 16, 2020 Network Upgrades will be performed lasting until 1am.

These upgrades may affect some customers and service may be unavailable during this maintenance window.

Colorado Valley is constantly working to make our service better through upgrades and improvements, and we occasionally do have network downtime as a result. We appreciate your patience as we make these improvements. Should you need immediate assistance, please call our 24/7 technical support line at 877-452-9035.

EXTENDED SUMMER HOURS

In order to serve our members/customers better, we’ve extended our office hours:

Monday – Thursday

7:30am – 5:30pm

Friday

7:30am – 11:30am

 

Creative ways to use the internet to connect

Now, as we practice social distancing, that “handy tool” may be becoming a central part of our lives. While it certainly cannot replace good old-fashioned conversations at the neighborhood bakery or hands-on learning in the classroom, it does have the ability to keep us connected in many ways. And let’s face it, generally, we are social beings. The internet provides that outlet.

Here’s a handful of creative ways people are using their internet connection to connect:

We want to make sure you are having the best experience with your internet. Visit our website www.cvctx.com, and feel free to contact us to troubleshoot issues you may be having with Wi-Fi or to increase your bandwidth as your needs grow during this time. We’re in it together.

 

COVID-19 Updates

COVID-19 Update from Colorado Valley Communications

Colorado Valley Communications is focused on keeping you healthy and connected.

At Colorado Valley Communications, we value the health and safety of our customers and employees above all else, which is why we are closely monitoring events concerning COVID-19 (coronavirus). We are sensitive to the impact this pandemic is having on our customers and employees, while recognizing the importance of keeping our fellow Texans connected. With these thoughts in mind, we have implemented the following measures:

What we are Doing Internally

We are implementing policies to protect our employees and customers from exposure to the virus.

  • Employees who feel sick are being instructed to stay home.
  • We are identifying jobs that can be performed remotely and setting those employees up to work from home.
  • Beginning March 13, 2020, we limited foot traffic at our office by closing the lobby. While our lobby is closed, we are not. We have many options to remotely pay your bill including the SmartHub app, which is a free app that customers can download on their Apple or Android devices. Visit cvctx.com/billing for more information about bill pay options.
  • Before any employee will be dispatched to a customer’s home for a service call, we will ask the customer a series of questions to determine the risk of exposure to our employee. If any risk exists, the service call will be rescheduled if possible. If the service call is an emergency, special precautions must be taken by our employee and our customers before a visit can be made.

Higher Than Normal Internet Usage

During this time, many of our customers are working from home, continuing education at home, and may be streaming video or gaming too. All of these applications require higher speeds and may create buffering if the speed you are currently subscribed to doesn’t support simultaneous use of these applications. Check our bandwidth calculator at cvctx.com/internet to find the bandwidth needs for your household, and fill out the online sign-up located on the home page to find out the speed available at your home.

Keeping You Informed

Colorado Valley Communications is making every effort to keep you informed about how we are responding to the COVID-19 outbreak, along with ways you can protect yourself and your family. To ensure you see our information:

  • Follow us on Facebook: facebook.com/cvctx
  • Follow us on Instagram: Instagram.com/colorado_valley
  • Visit our website: cvctx.com

Please also note we have longer than normal call volumes at this time, so please be patient with us as our team is going above and beyond to make sure everyone has the connectivity they need.

As we navigate these uncertain times, we encourage our communities to stay safe. We recommend you visit the Center for Disease Control (cdc.gov) website for updates on COVID-19 and preventative measures you can take to keep you and your family safe. We are proud to be your local service provider, and as your neighbor, we are here to help you.

Conquering Quarantine: Continuity is King

By now, we are beginning to settle into the new (if temporary) reality that may include working from home while homeschooling or babysitting kids, while simultaneously having fewer and fewer opportunities to “just get out of the house.” Many of us have only been in self-imposed quarantine for a few days and extreme cabin fever is already setting in.

Beyond washing out hands and not panicking, what can we do to maintain a sense of normalcy for our families? Productivity with work? And academic continuity for our kids?

The most important thing when everything seems so strange is to find consistency and routine where possible. Lots of your daily activities are up in the air—isolation from friends, lack of activities for your kids, finances, working from home—but you have control over more than you think.

Work

In this wired era, we really are more capable of being highly productive without coming into the office. Let technology be your ally, but remember that people are what hold your organization together and drive your purpose:

  1. Stay connected – On days when you don’t have scheduled calls, organize quick check-ins with your employees or colleagues. Use video chat when possible to add a little human touch.
  2. Stay flexible – You may be asked to do tasks you never had to do before. Remember you may be covering for a sick colleague (or one who is caring for someone at risk), so keep your chin up and help where you can.
  3. Maintain your schedule – If you always get up at 6, work out, shower, and head to the office by 7, stick to it! Find a workout video on line or go for a run, but get up at your usual time and be at your desk (or kitchen table!) by 7.
  4. Be patient – Most likely your IT department is going to be overwhelmed with people working remotely so prepare yourself for slow speeds and longer than usual wait times from your Help Desk. “Please” and “thank you” will go a long way with your IT guys right now.

Health

With so much unknown about this new coronavirus, we may be inclined to panic or take drastic precautions. Heeding the authority’s advice is critical for the health of the general population and efficacy of the healthcare system, but we can also do our part be keeping healthy on an individual basis:

  1. Stay hydrated – Just like when you have the flu, staying hydrated is absolutely critical. Get an app that records your water intake, keep a tally by the fridge, whatever you have to do to take in at least 64 ounces of water a day.
  2. Take your vitamins – Keep taking your multivitamins to maintain overall health, and up your Vitamin C, B6, and E intake to boost your immunity.
  3. Rest – It’s an anxious time but the sure-fire way to reduce your immunity is to stress and not sleep. Drink some chamomile tea, have a warm bath, and stick to a set bedtime to support healthy sleep.

Kids

Sweet blessings, our children, right? But all day? All week? Yes, but again, don’t panic. Trying to manage homeschooling your kids while also doing work of your own will definitely be a challenge, but it’s doable if you keep a few things in mind:

  1. Maintain a schedule – The temptation for you both may be to treat this like spring break, but just as you need routine, so do your kids. Wake them up at a set time, have a plan for the day and stick to it, and stop at a specified time each day. Set goals and celebrate achievements.
  2. Call in reinforcements – If your math knowledge maxes out at 5th grade, find someone who can help. Most teachers are making themselves available for “office hours” but also reach out to other parents on Facebook or email for help.
  3. Take breaks – Don’t feel like you need to cram every day full of academics. Get outside, exercise, do arts and crafts, bake something, anything to break up the monotony of school with Mom/Dad.
  4. Find creative learning opportunities – Do crossword puzzles together, use math to measure when you bake, take a nature walk and record the plants and animals you see, and use local resources (most libraries are making e-books free for kids) to read, read, read! 

Stay Connected

  1. Do your research: It’s a complicated time and information is changing rapidly. Find a few solid resources (think CDC, your local government) where you can go for up to date information and recommendations rather than relying on Facebook messages or click-bait.
  2. Check in with elderly or friends with underlying medical conditions (virtually): The elderly and the sick should not be going out at this time, so make sure you call, Facetime, or touch base via social media every day to make sure they have the food, medicine, and personal touch they need every day.
  3. Be patient: With more people at home than usual, your internet connection is likely to be slower than usual. When possible, encourage family members to do off-line work while others are doing required online work. For example, if your high schooler is doing a research paper, have her complete all her online research first, log off, and then start writing.

The climate is tenuous right now and much is out of our control. But if we all take a deep breath, keep our bodies healthy, commit to quality work at home, and help our kids keep consistent and continuous study habits, we’ll get through this.