Residential Broadband Internet

Delivered via fixed wireless or DSL technology

Services & Features

Take the worry out of your internet service. With CVCTX, there are no data limits or hidden data fees – allowing you to work, play and connect with family and friends. We have plans and pricing to fit any lifestyle or budget.

Click the button below to see where we are building out our network and to request High Speed Internet in your area.

Internet Speed Test

(please note results may vary depending on browser used)

Compare typical online activities with the minimum download speed (Megabits per second, or Mbps) needed for adequate performance for each application. Additional speed may enhance performance. Speeds are based on running one activity at a time.

For household broadband needs, use FCC’s Household Broadband Guide to compare minimum Mbps needs for light, moderate and high household use with one, two, three or four devices at a time (such as a laptop, tablet or game console).

These numbers are rough guidelines and are not based on surveys or experiments conducted by the FCC. You should use your best judgment when choosing your broadband service.

* Information above provided by the Federal Communications Commission (https://www.fcc.gov/consumers/guides/broadband-speed-guide).

Find the Speed You Need.

Input the number of devices used simultaneously  to find an accurate speed rate.

The bandwidth and CVCTX plans are shown to the right of the calculator.

Please be aware all smart device connections will require additional bandwidth. Devices include, but are not limited to, security cameras, Ring doorbells, Appliance apps, Amazon or Google connections, Bluetooth connected devices, etc.

Different from other connections like DSL or fiber, fixed wireless provides broadband internet access to locations through radio waves – eliminating the need for phone or cable lines.

Service providers will install a receiver at your home or office which communicates with the nearest wireless base station. This offers you access to the internet via radio waves carrying the broadband signal from the receiver to the router in your home or office.

Fixed wireless internet is mainly used in rural areas where setting up the infrastructure for broadband services like DSL is prohibitively expensive. Transporting and burying cables in the ground and getting the necessary permits can be expensive. So it doesn’t make financial sense for service providers to go down this road in less populated areas, where they can’t get enough subscribers on board to justify the total costs.

Fixed Wireless Advantages:

  • Easier set-up. Service does not require physical cables or the hassle of build-out scheduling and timing
  • No data caps. You can download or upload large files (software, updates, large email attachments, etc.), run a VoIP phone system, stream music in your office, or use internet-based applications and databases as much as you need to in order to keep your business running at its best.
  • Download speeds are just as fast as other broadband services. One of the biggest differences between fixed wireless and satellite is the amount of latency, or lag.  This is how long it takes information to be sent or received over your connection.  With a fixed wireless connection, the signal only travels from the antenna to the nearest tower. The shorter distance means that fixed wireless has about the same latency as a cable or DSL connection, and will run just as quickly.

Considerations:

  • Weather can affect strength of signals
  • Line of sight between receiver (house) and wireless base station factors into performance
  • Obstructions (trees, buildings, hills) can affect the quality of service

Will I need a pole?

A good quality wireless signal requires us to minimize interference – trees, other buildings, distant hills, etc.

We currently are utilizing 2 different frequency systems. One system can tolerate some obstructions, but you trade off a little performance (speed).  The other frequency system requires near-line-of-sight, so often times we need to get above the trees and other buildings.

Our service technicians will help determine whether or not you will to have a pole installed in order to optimize your internet service experience.

Different from other connections like DSL or fiber, fixed wireless provides broadband internet access to locations through radio waves – eliminating the need for phone or cable lines.

Service providers will install a receiver at your home or office which communicates with the nearest wireless base station. This offers you access to the internet via radio waves carrying the broadband signal from the receiver to the router in your home or office.

Fixed wireless internet is mainly used in rural areas where setting up the infrastructure for broadband services like DSL is prohibitively expensive. Transporting and burying cables in the ground and getting the necessary permits can be expensive. So it doesn’t make financial sense for service providers to go down this road in less populated areas, where they can’t get enough subscribers on board to justify the total costs.

Fixed Wireless Advantages:

  • Easier set-up. Service does not require physical cables or the hassle of build-out scheduling and timing
  • No data caps. You can download or upload large files (software, updates, large email attachments, etc.), run a VoIP phone system, stream music in your office, or use internet-based applications and databases as much as you need to in order to keep your business running at its best.
  • Download speeds are just as fast as other broadband services. One of the biggest differences between fixed wireless and satellite is the amount of latency, or lag.  This is how long it takes information to be sent or received over your connection.  With a fixed wireless connection, the signal only travels from the antenna to the nearest tower. The shorter distance means that fixed wireless has about the same latency as a cable or DSL connection, and will run just as quickly.

Considerations:

  • Weather can affect strength of signals
  • Line of sight between receiver (house) and wireless base station factors into performance
  • Obstructions (trees, buildings, hills) can affect the quality of service

Will I need a pole?

A good quality wireless signal requires us to minimize interference – trees, other buildings, distant hills, etc.

We currently are utilizing 2 different frequency systems. One system can tolerate some obstructions, but you trade off a little performance (speed).  The other frequency system requires near-line-of-sight, so often times we need to get above the trees and other buildings.

Our service technicians will help determine whether or not you will to have a pole installed in order to optimize your internet service experience.

What’s the difference between copper cables and fiber/optics?

Fiber is the most reliable technology available that also provides unprecedented connection speeds that is not limited by the distance of your location to certain network elements. Fiber optic infrastructure delivers data via light signals through small, flexible glass wires and is unmatched in terms of reliability relative to any other internet service, voice or video delivery method.

DSL is an internet connection provided via copper lines that, while also reliable, is limited in the speed available as determined by the distance of your location to the remote or DSLAM in the network. Currently the maximum speed available over DSL is 25 Mbps download and 3 Mbps upload, but this availability will be determined by the location of your home or business. Depending on your internet needs, this may be plenty of bandwidth for the services you use.

Whether getting service over copper or fiber, Colorado Valley is continuously working to provide the best telecommunication experience for our customers.

Contact CVCTX for a complete listing of plans, terms and conditions.

Troubleshooting

24-Hour Technical Support 877.452.9035

If you experience problems with your Internet connection, these simple steps may help.

1.)  Power-cycle your DSL modem.

There may be an on/off switch in back of the unit. If not, simply unplug the round power connector behind your DSL modem. Leave it off for a few seconds, then turn it back on.

CRITICAL: Once you turn your DSL modem back on you must wait for up to 5 minutes for it to “wake up” and establish the connection. Not allowing the unit to fully wake up will result in failure of the following steps.

 

2.)  Power-cycle any routers that may be connected to the DSL modem.

Many subscribers connect wireless routers to our DSL modem. To power-cycle these simply unplug the power connector from behind the unit. Wait a few seconds and plug it back in.

We have found that routers frequently enter a confused state with AC power fluctuations and need power-cycling frequently. If you find that you are continually performing these steps to repair the Internet connection, simply try power-cycling your router next time. If this fixes your connection you have narrowed the problem down to your router.

 

3.)  Completely shut down and restart all computers.

Be sure you fully power down and restart the computer. Some people confuse the “Sleep or Hibernate” function as a restart which it is not. If you are in the Windows environment you’ll need to choose Shutdown.

If these steps do not resolve the problem please contact our 24-hour Internet Technical Support line at toll-free (877) 452-9035.

If you experience problems with your Internet connection, these simple steps may help.

1.)  Power-cycle the Subscriber Module (radio) outside.

Please review the image of your power supply that operates the Subscriber Module (SM) outside. To power cycle the SM simply un-plug and re-plug the CAT5 cable connected to the small square box that is located either behind your computer or behind a router. The connector fits snug so be sure to really push when you reconnect it.

CRITICAL: Once your SM is powered on you must wait for up to 5 minutes for it to “wake up” and establish the connection to the tower. Not allowing the unit to fully wake up will result in failure of the following steps.

2.)  If you have a router power-cycle it.

CAUTION– If your router is the Comtrend WR-5887 it should have a sticker on it that says “DO NOT HIT RESET”. Do not press the Reset/WPS button or a technician will need to reset your router. You may still power-cycle your router using the steps below.

Many subscribers connect wireless routers to our equipment. If you do not have a router skip this step.

After waiting 5 minutes for the SM to wake up and establish the Internet connection, power-cycle your router. To do this simply unplug the power connector from behind the unit. Wait a few seconds and plug it back in.

We have found that routers frequently enter a confused state with AC power fluctuations and need power-cycling frequently. If you find that you are continually performing these steps to repair the Internet connection, simply try power-cycling your router next time. If this fixes your connection you have narrowed the problem down to your router.

3.)  Completely shut down and restart all computers.

Be sure you fully power down and restart the computer. Some people confuse “Sleep or Hibernate” functions a restart which it is not. If you are in the Windows environment you’ll need to choose Shutdown.

If these steps do not resolve the problem please contact our 24-hour Internet Technical Support line at toll-free (877) 452-9035.

 

Scam Alert- “You’re Today’s Lucky Visitor!”

Do not click on pop-ups stating “Congratulations, you’re today’s lucky visitor”. These pop-up ads may state you have won a chance at a gift card, an iPhone or something similar. If you click the pop-up, it will take you to a website with claims from people stating they received their freebie and you will be asked to provide your personal information to also receive the freebie. In some cases these are marketing scams but they could also be more harmful phishing attempts.

In many cases people have received this pop-up while browsing Facebook on an iPhone or iPad but customers with any type of tablet, phone or desktop should be wary of pop-ups ads offering anything free.

 

Backup Power for Voice Telephone Services During Power Outages:  Many of today’s advanced home phone services, including service provided over fiber or over fixed wireless, require backup battery power to continue functioning during an outage. For customers who do not receive voice service over a copper line, a battery backup solution is needed to avoid a disruption of voice service during an outage and to maintain the ability to connect to 911 emergency services.

 What Your Battery Can – and Can’t – Do for You:  Colorado Valley offers an optional backup battery solution for fiber and fixed wireless customers to allow you to continue to use your voice service during a power outage, or you may choose to buy your own battery backup from a third party seller. Without a backup battery or alternate backup source such as a generator, fiber and fixed wireless customers will not be able to make any calls during an outage, including emergency calls to 911. The only way to maintain the ability to use your telephone is by using some form of backup power.

Our backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices and other equipment will not run on a residential voice telephone backup battery. It is important to note the battery backup does not provide power to a cordless phone. To ensure uninterrupted service during a power outage connect a standard corded phone directly to the modem.

 Expected Backup Power Duration:  Backup batteries provided by Colorado Valley are expected to last at least 8 hours on standby power. Talk time will vary based on proper usage and storage conditions. If you feel that is not enough time, you may extend your standby power by purchasing a 24 hour battery or additional 8 hour batteries.

Instructions for Proper Care and Use of Your Battery:  Please follow the more detailed instructions included with your battery for proper use, storage and care of your battery to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s useful life. These batteries are rechargeable. They will not last forever and should be replaced every 1 to 2 years. You should also periodically, as described in the instructions included with your battery, remove and test your battery to verify both the operation of the backup battery and its condition.

Purchase and Replacement Options:  If you wish to purchase battery backup directly through Colorado Valley, please call 800-242-5911 or email info@coloradovalley.com for more information. Battery backup options provided are based on the type of service that you have.

Internet Security & Tech Support

Quick References (Getting Started)

Learn more about the CVCTX’s new webmail platform (Zimbra).

Webmail User Guide (Features):
http://guides.myonlinehelp.net/docs/cvctx.com/zwebmail

Email Basics:
http://guides.myonlinehelp.net/docs/cvctx.com/zwebmail_email_basics

Frequently Asked Questions (FAQs): 
http://guides.myonlinehelp.net/docs/cvctx.com/zimbra_faq

New Users (Introductions): 
http://guides.myonlinehelp.net/docs/cvctx.com/newuser


Features, Filters & Preferences (Learn More)

Learn more about managing and organizing incoming/outgoing mail, calendars, contacts and more.

Contacts: 
http://guides.myonlinehelp.net/docs/cvctxcom/zcontacts

Calendars:
http://guides.myonlinehelp.net/docs/cvctx.com/zcalendars

Organizing:
http://guides.myonlinehelp.net/docs/cvctx.com/zorganize

Password Changes:
http://guides.myonlinehelp.net/docs/cvctx.com/nodigestspam

Account Recovery:
http://guides.myonlinehelp.net/docs/cvctx.com/nodigestspam

Rules and Filters:
http://guides.myonlinehelp.net/docs/cvctx.com/zfilters

Spam Filter (Junk Mail):
http://guides.myonlinehelp.net/docs/cvctx.com/nodigestspam


Technical (Set Up)

Mail Client Settings:
http://guides.myonlinehelp.net/docs/cvctx.com/quicksettings

Calendar Sync and Contacts Sync: 
http://guides.myonlinehelp.net/docs/cvctx.com/zimbra_cardcal


Mobile Devices (Set Up)

Android Information:
http://guides.myonlinehelp.net/docs/cvctx.com/androidemail

Apple Information:
http://guides.myonlinehelp.net/docs/cvctx.com/iosnew

AVG Antivirus – http://free.avg.com

On their website click the Download Now button. Make sure you choose “AVG Free Edition“. There are many attempts to have you download a free trial version but it will eventually expire. During the installation make sure you choose free basic protection.

ALERT: AVG Free Anti-Virus has been a very popular download online because it is free and offers great protection. It has been brought to our attention that there is a fake anti-virus program named “ANG” (that is the letter N in the name) causing confusion.

The creator spreads advertisement on insecure websites that present the same logos and “look” as the authentic AVG software to trick you into downloading it.

Mallwarebytes http://www.malwarebytes.org

After installing Mallwarebytes be sure to fully update the software before you perform your first scan. If it finds and removes any threats we suggest that you run the scan twice more rebooting the computer between scans. We have had success with this software removing some stubborn threats that anti-virus software reports but cannot successfully remove.

Spybot Search & Destroy – Visit http://www.download.com and perform a search for Spybot and you can download it free.

Trend Micro  http://housecall.antivirus.com

McAfee   http://us.mcafee.com/root/mfs/scan.asp

Even if you currently have anti-virus software running on your computer feel free to perform an online scan simply as a “second opinion”. Free online scans are able to search and possibly remove viruses infecting your computer, however, they are only good for the moment you run them and are meant to attempt a repair after your computer is infected.  For this reason must maintain updated anti-virus software to continually looking for virus threats in order to prevent infection.

Internet Crime (Fraud) Complaint Center
http://www.ic3.gov/default.aspx

Computer Emergency Response Team
http://www.cert.org/

U.S. Department of Justice Cybercrime and Intellectual Property Section Site
http://www.cybercrime.gov

For instructions on how to adjust your email Spam Filter click here.

Fraudulent Activity- Internet Fraud Complaint Center 

The IFCC accepts all forms of fraudulent activity. They have arrangements with the below organizations and will forward a complaint to these authorities below.

Unsolicited E-mail (“SPAM”) and Identity Theft Complaints- Federal Trade Commission

Allegations Concerning The Distribution Of Child Pornography-  National Center for Missing and Exploited Children

Control Panel Access

Your web hosting control panel is located at http://hosting.cvtv.net (note that there is no www in address) Your web hosting control panel gives you the ability to administer services tied to your web address.

For example, you can create, modify, delete e-mail ending with @yourname.com, and much more.

E-mail Information

Webmail Access – http://webmail.cvtv.net

Spam Filter Settings – Located in the Webmail interface under Preferences

Spam Folder (if Spam filter is enabled) – Located in Webmail and named Junk

POP Access Settings

  • Incoming POP3 Server Name: mail.yourname.com
  • POP3 Login Username: you.yourname.com (dot instead of @ symbol)
  • POP3 Password: Your e-mail password
  • Outgoing SMTP Server Name: mail.yourname.com

NOTE: SMTP Authentication must be enabled – this is usually a check box.
Depending on your ISP you may need to adjust the outgoing SMTP port to 1025 rather than 25.

IMAP Access Settings

  • Incoming Mail Server Name: mail.yourname.com
  • E-mail Username: you.yourname.com (dot instead of @ symbol)
  • Outgoing Mail Server Name: mail.yourname.com

NOTE: You must enable authentication – this is usually a check box.
Depending on your ISP you may need to adjust the outgoing SMTP port to 1025 rather than 25.

If these instructions do not help, please contact our 24-hour Internet Technical Support: Toll-Free 1.877.452.9035

 

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