Colorado Valley Telephone Cooperative, Inc. (CVTC) was established in 1953 and is located in rural Central Texas, midway between Austin and Houston. We offer our members and customers local and long distance voice service as well as high-speed Internet and broadband services. We are one of the largest companies in Fayette County and are committed to giving back to our community.

Current Employment Opportunities with CVTC:

Job Title:

Customer Relations Assistant

Company Name:

Colorado Valley Telephone Cooperative, Inc.

Job Description:

Colorado Valley Telephone Cooperative, Inc. (CVTC) was established in 1953 and is located in rural Central Texas, midway between Austin and Houston.  We offer our members and customers local and long distance telephone service as well as high-speed Internet and broadband services.  We are one of the largest companies in Fayette County and are committed to giving back to our community.

CVTC is seeking a highly motivated individual focused on quality customer service to join our team to fill the position of Customer Relations Assistant.

General Summary

Serves as primary point of contact for new customers. Assists customers with billing inquiries, new service requests, upgrades and disconnects. Completes paperwork for service applications and disconnects. Sells and promotes services of the company while dealing with new and existing customers.

Essential Job Functions

  • Provides customer service by assisting customers with billing inquiries, new service requests, service plan changes, disconnects, service questions and concerns. Completes appropriate paperwork for service plan changes and disconnects.
  • Handles reconnects of services of customers with late payments. Performs collection functions on delinquent accounts.
  • Promotes and sells services to new and existing customers.
  • Develops and sends correspondence to customers including membership letters, welcome packets, etc.

Minimum Qualifications

  • High school diploma or equivalent plus one year of customer service experience.
  • Excellent writing and speaking abilities.
  • Proficiency with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint).

Knowledge, Skills and Abilities

  • Knowledge of company products and services.
  • Knowledge of company policies and procedures.
  • Knowledge of general office procedures.
  • Knowledge of basic cashiering practices.
  • Skill in operating various office equipment such as personal computer, copier, fax and telephone systems.
  • Skills in prioritizing and completing multiple projects.
  • Skill in identifying problems and resolutions.
  • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
  • Ability to maintain confidentiality.
  • Ability to follow written and oral instructions.
  • Ability to work with frequent interruptions.
  • Ability to pay close attention to detail.
  • Ability to effectively function as a team player.

Additional Comments:

CVTC offers competitive compensation and a comprehensive benefits package as well as a challenging work environment.  CVTC is also a drug free workplace, conducting pre-employment and random post-hire drug screenings.  If you are interested in joining our team, please submit for confidential consideration a cover letter, resume and three professional references to jobinquiry@cvctx.com, or mail to Colorado Valley Telephone Cooperative, Inc., Attn: Human Resources Department, P.O. Box 130, La Grange, TX 78945. E.O.E.

Job Location:

La Grange, TX

Contact Information:

Human Resources
979-242-5911

Job Title:

Broadband Deployment Installer/Repairer

Company Name:

Colorado Valley Telephone Cooperative, Inc.

Job Description:

Colorado Valley Telephone Cooperative, Inc. (CVTC) was established in 1953 and is located in rural Central Texas, midway between Austin and Houston.  We offer our members and customers local and long distance telephone service as well as high-speed Internet and broadband services.  We are one of the largest companies in Fayette County and are committed to giving back to our community.

CVTC is seeking a highly motivated individual focused on quality customer service to join our team to fill the position of Broadband Deployment Installer/Repairer.

General Summary

Installs, maintains, and services customer premises equipment. Typically installs copper and fiber drop wires including buried and aerial, station protectors, network interface devices, DSL as well as wireless Internet. Also performs initial wiring or rewiring for new subscriber systems. Explains equipment and services and answers customer questions. Completes all installation and repair related forms and reports. .

Essential Job Functions

  • Installs new services and equipment for subscribers by installing drop wires, station protections and network interface devices. Wires new systems using appropriate tools.
  • Maintains and repairs existing equipment by using test sets to locate line trouble.
  • Determines necessary repairs which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed.
  • Completes all installation and repair related forms and reports.
  • Confers with customers to further determine problems and acceptable resolutions.
  • Installs and maintains equipment for diversified telco services including wireless and fiber services.
  • On-Call Rotation.
  • Must be able to climb ladder and other structures as needed; uses bucket truck when required. Lifts and carriers loads of at least 50 lbs.
  • Promotes a positive and professional image of the company to customers, co-workers, contractors, Management and others.

Minimum Qualifications

  • High school diploma or equivalent plus three to five years of telecommunications schooling or equivalent work experience.
  • Three years of experience in the installation and maintenance of telecommunications equipment also required.
  • Excellent writing and speaking abilities.
  • Proficiency with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint).

Knowledge Skills and Abilities

  • Knowledge of basic electronics, specification sheets and circuit diagrams.
  • Knowledge of telecommunications plant equipment operations and maintenance.
  • Knowledge of local exchange distribution network facilities.
  • Knowledge of company products and services.
  • Ability to follow company policies and procedures.
  • Skill in operating service equipment including various hand tools and testing equipment.
  • Ability to communicate with co-workers, customers and various business contacts in a professional and courteous manner.
  • Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals.
  • Ability to pay close attention to detail.
  • Ability to evaluate, test and repair sophisticated equipment.
  • Ability to improve or redesign procedures for specific installation/repair problems.
  • Ability to work independently and make sound technical decisions using information at hand.
  • Ability to effectively function as a team player.
  • Ability to obtain and maintain a valid Driver’s License with a satisfactory driving record.
  • Highly motivated and a self-starter.
  • Tower climbing skill and ability preferred.
  • Networking knowledge a plus.
  • Technical experience with fiber a plus.

Additional Comments:

CVTC offers competitive compensation and a comprehensive benefits package as well as a challenging work environment.  CVTC is also a drug free workplace, conducting pre-employment and random post-hire drug screenings.  If you are interested in joining our team, please submit for confidential consideration a cover letter, resume and three professional references to jobinquiry@cvctx.com, or mail to Colorado Valley Telephone Cooperative, Inc., Attn: Human Resources Department, P.O. Box 130, La Grange, TX 78945. E.O.E.

Job Location:

La Grange, TX

Contact Information:

Human Resources
979-242-5911

Job Title:

GIS Technician

Company Name:

Colorado Valley Telephone Cooperative, Inc.

Job Description:

Colorado Valley Telephone Cooperative, Inc. (CVTC) was established in 1953 and is located in rural Central Texas, midway between Austin and Houston.  We offer our members and customers local and long distance telephone service as well as high-speed Internet and broadband services.  We are one of the largest companies in Fayette County and are committed to giving back to our community.

CVTC is seeking a highly motivated individual to join our team to fill the entry level position of a Geographic Information System (GIS) Technician.

General Summary

Under supervision, performs standard GIS work while developing professional proficiencies. Applies standard techniques, procedures, and criteria in carrying out a sequence of GIS tasks requiring the use of analysis, interpretation and logical reasoning. Supports the designs and engineering process by planning and preparing drawings for construction of new, overlay, and removal or rearrangement of existing fiber optic and/or copper cables and conduits.

Essential Job Functions

  • Applies standard techniques, procedures, and criteria in carrying out a sequence of GIS tasks requiring the use of analysis, interpretation and logical reasoning.
  • Utilizes computer-aided design (CAD) software to prepare layouts and detail drawings.
  • Maintains accurate field notes that will support project timelines, by designing and providing well defined staking sheets.
  • Analyzes and creates staking sheets and updates “as built” staking sheets in Navigator.
  • Demonstrates proficiency with design and understanding of fiber optic and copper cable construction.
  • Demonstrates proficiency with cable numbering in reference to color codes, binders, buffer tubes and assignments/planning.
  • Provides an accurate inventory of copper, fiber and duct facilities.
  • Processes, submits and files permits to the City, County and State governments.
  • Assist Field Engineers by performing various duties outside at customer locations.
  • Communicates clearly with contractors.
  • Skill in operating a forklift.

Minimum Qualifications

  • High school diploma or equivalent plus two to four years of relevant experience.
  • Bachelor’s degree preferred.
  • Broadband Deployment Installer/Repairer experience preferred.
  • Excellent writing and speaking abilities.
  • Proficiency with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint).

Knowledge, Skills and Abilities

  • Knowledge of computer-aided drafting principles and practices.
  • Knowledge of company policies and procedures.
  • Skills in prioritizing and completing multiple work assignments.
  • Ability to utilize CAD software.
  • Ability to utilize Navigator, Google Earth and NISC software.
  • Ability to effectively function as a team player.
  • Exceptional critical thinking ability.

Additional Comments:

CVTC offers competitive compensation and a comprehensive benefits package as well as a challenging work environment.  CVTC is also a drug free workplace, conducting pre-employment and random post-hire drug screenings.  If you are interested in joining our team, please submit for confidential consideration a cover letter, resume and three professional references to jobinquiry@cvctx.com, or mail to Colorado Valley Telephone Cooperative, Inc., Attn: Human Resources Department, P.O. Box 130, La Grange, TX 78945. E.O.E.

Job Location:

La Grange, TX

Contact Information:

Human Resources
979-242-5911