Colorado Valley Telephone Cooperative, Inc. (CVTC) was established in 1953 and is located in rural Central Texas, midway between Austin and Houston. We offer our members and customers local and long distance voice service as well as high-speed Internet and broadband services. We are one of the largest companies in Fayette County and are committed to giving back to our community.

Current Employment Opportunities with CVTC:

Job Title:

Customer Service Specialist

Company Name:

Colorado Valley Telephone Cooperative, Inc.

Job Description:

Colorado Valley Telephone Cooperative, Inc. (CVTC) was established in 1953 and is located in rural Central Texas, midway between Austin and Houston.  We offer our members and customers local and long distance telephone service as well as high-speed Internet and broadband services.  We are one of the largest companies in Fayette County and are committed to giving back to our community.

CVTC is seeking a highly motivated individual focused on quality customer service to join our team to fill the position of Customer Service Specialist.

General Summary

Serves as primary point of contact for new customers. Assists customers with billing inquiries, new service requests, upgrades and disconnects. Completes paperwork for service applications and disconnects. Sells and promotes services of the company while dealing with new and existing customers.

Essential Job Functions

  • Provides customer service by assisting customers with billing inquiries, new service requests, service plan changes, disconnects, service questions and concerns. Completes appropriate paperwork for service plan changes and disconnects.
  • Handles reconnects of services of customers with late payments. Performs collection functions on delinquent accounts.
  • Promotes and sells services to new and existing customers.
  • Develops and sends correspondence to customers including membership letters, welcome packets, etc.
  • Performs all other related duties as assigned by Management.

Knowledge, Skills and Abilities

  • Knowledge of company products and services.
  • Knowledge of company policies and procedures.
  • Knowledge of general office procedures.
  • Knowledge of basic cashiering practices.
  • Skill in operating various office equipment such as personal computer, copier, fax and telephone systems.
  • Skill in oral and written communication.
  • Skills in prioritizing and completing multiple projects.
  • Skill in identifying problems and resolutions.
  • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
  • Ability to maintain confidentiality.
  • Ability to follow written and oral instructions.
  • Ability to work with frequent interruptions.
  • Ability to pay close attention to detail.
  • Ability to effectively function as a team player.

Education and Experience:

High school diploma or equivalent plus one year of customer service experience.

Additional Comments:

CVTC offers competitive compensation and a comprehensive benefits package as well as a challenging work environment.  CVTC is also a drug free workplace, conducting pre-employment and random post-hire drug screenings.  If you are interested in joining our team, please submit for confidential consideration a cover letter, resume and three professional references to jobinquiry@cvctx.com, or mail to Colorado Valley Telephone Cooperative, Inc., Attn: Human Resources Department, P.O. Box 130, La Grange, TX 78945. E.O.E.

Job Location:

La Grange, TX

Contact Information:

Human Resources
979-242-5911

Job Title:

Installation/Repair Technician

Company Name:

Colorado Valley Telephone Cooperative, Inc.

Job Description:

Colorado Valley Telephone Cooperative, Inc. (CVTC) was established in 1953 and is located in rural Central Texas, midway between Austin and Houston.  We offer our members and customers local and long distance telephone service as well as high-speed Internet and broadband services.  We are one of the largest companies in Fayette County and are committed to giving back to our community.

CVTC is seeking a highly motivated individual focused on quality customer service to join our team to fill the position of Installation/Repair Technician.

General Summary

Installs, maintains, and services customer premises equipment. Typically installs copper and fiber drop wires including buried and aerial, station protectors, network interface devices, DSL as well as wireless Internet. Also performs initial wiring or rewiring for new subscriber systems. Explains equipment and services and answers customer questions. Completes all installation and repair related forms and reports. .

Essential Functions

  • Installs new services and equipment for subscribers by installing drop wires, station protections and network interface devices. Wires new systems using appropriate tools.
  • Maintains and repairs existing equipment by using test sets to locate line trouble.
  • Determines necessary repairs which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed.
  • Completes all installation and repair related forms and reports.
  • Confers with customers to further determine problems and acceptable resolutions.
  • Installs and maintains equipment for diversified telco services including wireless and fiber services.
  • On-Call Rotation.
  • Must be able to climb ladder and other structures as needed; uses bucket truck when required. Lifts and carriers loads of at least 50 lbs.
  • Promotes a positive and professional image of the company to customers, co-workers, contractors, Management and others.

Marginal Functions

  • Knowledge of basic electronics, specification sheets and circuit diagrams.
  • Knowledge of telecommunications plant equipment operations and maintenance.
  • Knowledge of local exchange distribution network facilities.
  • Knowledge of company products and services.
  • Ability to follow company policies and procedures.
  • Skill in operating service equipment including various hand tools and testing equipment.
  • Ability to communicate with co-workers, customers and various business contacts in a professional and courteous manner.
  • Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals.
  • Ability to pay close attention to detail.
  • Ability to evaluate, test and repair sophisticated equipment.
  • Ability to improve or redesign procedures for specific installation/repair problems.
  • Ability to work independently and make sound technical decisions using information at hand.
  • Ability to effectively function as a team player.
  • Ability to obtain and maintain a valid Driver’s License with a satisfactory driving record.
  • Highly motivated and a self-starter.
  • Networking knowledge a plus.
  • Technical experience with fiber a plus.

Minimum Qualifications

  • High school diploma or equivalent plus three to five years of telecommunications schooling or equivalent work experience.
  • Three year of experience in the installation and maintenance of telecommunications equipment also required.

Additional Comments:

CVTC offers competitive compensation and a comprehensive benefits package as well as a challenging work environment.  CVTC is also a drug free workplace, conducting pre-employment and random post-hire drug screenings.  If you are interested in joining our team, please submit for confidential consideration a cover letter, resume and three professional references to jobinquiry@cvctx.com, or mail to Colorado Valley Telephone Cooperative, Inc., Attn: Human Resources Department, P.O. Box 130, La Grange, TX 78945. E.O.E.

Job Location:

La Grange, TX

Contact Information:

Human Resources
979-242-5911