The Clamshell is a protective housing placed on a home or building to connect the drop to the inside Fiber cable/optic. Within this housing, CVCTX will make a splice to separate the two different cabling systems. This housing is also in place to allow CVCTX to troubleshoot cable without accessing your residence should a problem arise.

What is a Fiber Conduit

The Fiber Conduit is a small orange conduit used to protect the Fiber Drop from rodents and shovels. The Fiber Conduit is not indestructible but does serve its purpose to help protect your cable.

What is a Fiber Drop ("Drop")?

The Fiber Drop is a small black cable made up of one strand of glass from the pedestal to the Outdoor Unit (ODU) or commonly referred to as a Clamshell.

What is a Fiber Optic Cable?

Fiber Optic Cables are bundles of glass strands independent of one another that carry signals from the transmitter to the receiver (i.e. CVCTX to customer, customer to CVCTX).

What is a Optical Networl Terminal (ONT) or GigaCenter?

The ONT is the device in your home that terminates and receives the signal from your connected devices; Telephones and Internet capable devices. The ONT’s CVCTX is using are best-in-class with extremely powerful wireless signaling capabilities.

The Pedestal is the green cylinder you see at property corners. The Pedestal contains all the cabling that services you and your neighbors.

What are the steps to fiber installation?

During the fiber installation process, CVCTX will construct a network of fiber-optic cables which use light instead of electricity to carry a digital data signal. Installing Fiber has many steps – from building the network to construction and installation to your home: Sign up online (let us know you’re interested) Building the Fiber network Construction plan for your community Engineering & preparation Underground investigation Access rights to property Permitting (local/state) Depending on the location of your home, a county permit or state highway permit may be needed before your service can be installed. This may affect your service installation date, however, CVCTX works closely with agencies to get permits approved in a timely manner (as quick as possible). Utility poles examination Construction Scheduling installations Staking appointment – This appointment is different from installation appointment and may happen several weeks before installation. This will determine where the fiber drop to the home will be placed. Note…Someone will need to be home to meet the technician(s). Home and business sites need to have electricity in place (not just a temporary connection) and walls up before any service or installation can be provided. Installation appointment Relax…It’s time to enjoy your Fiber service!

What should I expect during the Fiber construction process?

Depending on the location of your home, a county permit or state highway permit may be needed before your service can be installed. This may affect your service installation date, however, CVCTX works closely with agencies to get permits approved in a timely manner (as quick as possible). CVCTX will first install the main fiber lines along the roadway/highway. Think of this as the ‘main pipeline’ for the Fiber network. Once the main line is installed, we will begin contacting you for your permission to install a smaller fiber line to your house. Several weeks before scheduling an installation appointment, we will schedule a staking appointment. The staking appointment is to help us determine where the fiber drop to the home will be placed. NOTE…Someone will need to be home to meet the technicians. Next, we will bury the fiber (through your yard or property) – connecting your house to the main fiber line. This is done with minimal disturbance to your yard and, in most instances, you do not need to be home. Discussions between customer and technicians will determine whether or not you will need to be present during the staking process. After that, we will schedule a time that is convenient for you to be home so that we can complete the installation of equipment inside of your home. After the equipment is installed at your home, you can start taking advantage of a much higher speed Internet!

Do I have to be home when you install the fiber?

There are 2 parts to the installation: The second part is the installation process (inside your home). Yes. You will need to be home. We will work with you to coordinate a time that we can install the rest of the required equipment inside of your home. The first part which involves burying the fiber line to your home (Fiber drop outside). No. Our professional contractor team can take care of the outside portion as long as there’s no threat of injury, damage or dogs.

Will the process of burying fiber disturb my yard or property?

Since CVCTX buries the fiber line in order to protect the cable from weather and accidental cuts, it is likely we will need to dig in your yard/property. CVCTX will do everything we can to make sure to minimize any disturbance to your property, and we’ll work hard to restore your property as close to its original condition.

Will my service be interrupted?

Because we do not disconnect your old copper wiring until the fiber installation is completed (equipment installed inside of your home), you should not experience any service interruption. When we install the equipment inside of your home, you will experience a very short outage while we change out the equipment, however you will be home when this occurs.

What equipment will be installed in my home or business?

Network Interface Device (NID) on the outside of home/office (excluding fiber service) Ethernet jack Power/battery supply Optical Network Terminal (ONT) The ONT contains electronics that terminate the fiber-optic cable and converts the signals of light back into usable internet signals.

Will I need to upgrade the wiring or equipment in my home?

When our technicians arrive to install the necessary conversion equipment inside your home, they will also check your inside wiring to see if any upgrades need to be made. If your wiring or equipment needs to be upgraded, your CVCTX technician can perform the work for you at that time or at later agreed-upon date. Additional costs may be associated with this service, so please speak with a CVCTX representative for estimates if applicable.

Any suggestions or guidelines you would recommend preparing for installation?

Think about where you might like the equipment installed but stay open to suggestions from our trained technician(s). If you have any devices that are currently connected to your modem/router using an Ethernet cable, consider the ideal location of these devices and where you want to locate your new CVCTX modem/router. Depending on the layout of your home and where your new router is installed, you may need to run new wires to connect these devices. Our Technician(s) can help you with additional wiring needs during or after your scheduled install at our low, hourly time & materials rate. Clear your personal items out of the areas where you think the technician(s) might be working. Make sure you have available power outlets to provide service to any new devices, including cable boxes, your modem/router, or any additional wireless access points. Make sure permanent power is in-place and available the day of install – not temporary power for builders.

If I express interest, am I obligated to purchase fiber services for my home or office?

No. The online ‘interest’ form is intended solely as a tool/resource for CVCTX to identify which neighborhoods have the highest interest in fiber services. Note…Fiber installation can be an expensive undertaking for any communications company. Areas where CVCTX concentrates its efforts on building out networks first are based on density of requests. Be sure to share your interest and online sign-up with your neighbors. The more people in one service request area, the faster we can build to them.

How do I get fiber to my home (Fiberhood) or business?

Once enough interest is shown within an area or neighborhood, we’ll start the pre-registration phase to determine the level of commitment within the neighborhood. If there is sufficient interest, we’ll schedule the construction process in that neighborhood (Fiberhood). We encourage anyone that is interested in Fiber-to-the-Home (FTTH) service to discuss the benefits with their friends and neighbors. Areas or zones that do not show significant interest may not be constructed. The first step is sign up. Interested in fiber service? Sign up today.

Why can't I have fiber at my house?

We love living in the rural area, but these wide-open spaces do present some challenges, especially when it comes to deployment of a fiber-to-the-home (FTTH) network. Some of the challenges that could prohibit or delay your access to FTTH include: Time: The construction of a new FTTH network is a tremendous endeavor, especially in rural areas where the distances between homes can be great. The last mile of the internet is usually much more than a mile in our area, and describes the term for the last stretch of fiber that connects your home to the backbone of the internet, which is the series of networks that connect the internet across the world. To get this last mile of fiber to your home there are several steps involved, which include network design and Engineering, placing duct, blowing in fiber, setting pedestals, splicing the fiber, installing the Optical Network Terminal (ONT) and testing. As you can imagine, it will take some time to reach many homes, which is why our FTTH project is being planned as a multi-year project. You may see existing fiber near your home that is potentially not part of our FTTH network but is instead part of our transport network. The transport network aggregates all of our customer data for delivery to the backbone and is not available for FTTH. Distance/Cost: Fiber from one node in our network to your home may follow a circuitous route depending on terrain and available right of way off a county or state road. Other obstacles like buried fiber versus aerial fiber can dramatically affect costs, thus affecting availability of FTTH. We understand it can be frustrating when a home near yours can get FTTH but you cannot. Unfortunately, that may depend on existing network resources and your proximity to those. Further, in the rural area, your neighbor may be several thousand feet or more away and the cost of extending fiber from them to you could be tens of thousands of dollars. For example, our average cost to place transport fiber is $50,000 to $60,000 per mile. The average cost for the last mile in our FTTH network is over $ 6,200 per customer. Availability of Resources: There are many elements required in a FTTH network in order to deliver high speed internet over fiber. In addition to the fiber optic cables, these elements include conduit, cabinets, optic terminals, optical amplifiers and more. Internet Service Providers (ISPs) of all sizes are competing for these resources, which can cause shortages and delays to our construction. Interruptions to the supply chain can further delay access to these resources and thus delay the delivery of FTTH to you. These factors and more could contribute to FTTH not being available at your home yet. After all, there is a reason the larger providers aren’t deploying a fiber network in our rural communities. We appreciate your patience as we build out our fiber network. In the meantime, we also deploy other technologies to provide broadband Internet where FTTH is not available. Improvements in DSL and Fixed Wireless technologies allow us to offer more bandwidth than ever before over these platforms and we take this into consideration when building our network. As technology continues to evolve, so will our network, so that you may have the best internet experience and experience all the best that comes with life in the country.

What is Aid to Construction?

In situations where costs to deliver service are over and above costs for standard installation, an additional payment known as “aid to construction” may be required in addition to the standard installation fee. This additional fee will cover a portion of the costs of the facilities required to deliver service. If it is determined that aid to construction is required at your location, a company representative will work with you to communicate the payment amount. Construction will not begin until this process is complete and payment has been received.

Is there an additional monthly cost?

CVCTX SmartHome is included at no additional monthly cost for customers on eligible GIG+ internet plans. A compatible CVCTX router is required to access the full suite of SmartHome features. Contact CVCTX for current router pricing and package availability.

Is there an additional monthly cost?

CVCTX SmartHome is included at no additional monthly cost for customers on eligible GIG+ internet plans. A compatible CVCTX router is required to access the full suite of SmartHome features. Contact CVCTX for current router pricing and package availability.

What happens if I get a new phone?

Simply download the CommandIQ app on your new device and sign in with your existing account.

What if I forget my password?

Use the “Forgot Password” option on the login screen to reset your password.

What if I'm having trouble connecting?

Try these quick steps: Restart your router. Make sure you’re connected to your CVCTX Wi-Fi network. Update the CommandIQ app. Restart your mobile device. If you still need assistance, contact CVCTX Technical Support.

Can I manage smart home devices?

Yes. CommandIQ integrates with several SmartHome services and allows you to manage supported devices from one convenient location.

What is HomeOfficeIQ®?

HomeOfficeIQ helps keep you connected when your primary internet connection is unexpectedly interrupted. By setting up a backup internet source—such as your mobile phone’s hotspot or another compatible wireless connection—in the CommandIQ app, your compatible CVCTX router can automatically switch to that connection during an outage.

Can I test my Wi-Fi speed?

Yes. Run internet speed tests directly from the app to monitor your connection and troubleshoot performance.

ProtectIQ provides automatic cybersecurity protection for every device connected to your home network by helping detect and block online threats before they reach your devices.

Can CVCTX see what websites I visit?

No. CVCTX does not monitor your personal browsing activity. The SmartHome app provides network management and security features while respecting customer privacy.

What types of devices are protected?

ProtectIQ helps protect: Wi-Fi connected appliances Computers Smartphones Tablets Smart TVs Gaming systems Security cameras Smart home devices Streaming devices

Do I need antivirus software if I have ProtectIQ?

ProtectIQ provides an additional layer of network security, but CVCTX still recommends keeping antivirus software and device operating systems updated. Many smart devices can’t run antivirus software, making network-level protection important.

What is ExperienceIQ®?

ExperienceIQ helps families manage screen time by allowing you to: Manage online time Set internet schedules Pause internet access Filter age-appropriate content Assign devices to family members

Can I pause my kids' internet?

Yes! You can instantly pause internet access for specific devices or family members with a single tap.

Can I set bedtime schedules?

Yes! You can instantly pause internet access for specific devices or family members with a single tap.

Can I block inappropriate websites?

Yes. ExperienceIQ includes content filtering options to help block websites based on age and content categories.

Can I create different rules for each child?

Yes. Create individual profiles for each family member and customize screen time, schedules, and content filtering based on age and needs.

Can I temporarily pause the internet during dinner or homework?

Absolutely. You can pause internet access instantly or schedule recurring offline times.

Can I improve my gaming or streaming experience?

Yes. The app allows you to prioritize bandwidth for gaming, streaming, or work so the activities that matter most receive the best available performance.

What can I do with the CommandIQ app?

With the app you can: Receive notifications about your network View every device connected to your Wi-Fi Change your Wi-Fi name and password Create a guest network Run internet speed tests Pause internet access for individual devices Prioritize important devices Monitor network performance

Can I see who's connected to my Wi-Fi?

Yes! The app displays every device connected to your home network, making it easy to identify unknown devices.

Can I change my Wi-Fi password?

Absolutely. You can update both your Wi-Fi network name (SSID) and password at any time directly within the app.

Can I create a guest Wi-Fi network?

Yes. You can create a separate guest network to keep visitors connected while protecting your personal devices and information.

What is CVCTX SmartHome?

CVCTX SmartHome is a premium Wi-Fi experience that gives you more control over your home network. Using the CommandIQ® app and a compatible CVCTX router, you can manage your Wi-Fi, monitor connected devices, protect your family online, improve performance, and receive advanced security features—all from your smartphone.

Do I need a CVCTX router?

Yes. A compatible CVCTX router is required to access SmartHome features such as ProtectIQ®, ExperienceIQ®, HomeOfficeIQ®, and advanced network management.

Do I own or rent my CVCTX router?

Your router options may vary depending on your service package. Contact CVCTX for current equipment options and pricing.

Can I use my own router?

You may use your own router for internet service, but SmartHome features require a compatible CVCTX-managed router..(Command IQ only works with Calix routers)

How do I access SmartHome?

For customers on qualifying Gig plus service plans, Simply download the CommandIQ® app from the Apple App Store or Google Play Store and sign in using your account information. Once connected to your compatible CVCTX router, you’ll have access to your SmartHome dashboard.

What is the CVCTX Fiber project?

Colorado Valley Communications Fiber Project is an exciting undertaking where we bring Fiber-to-the-Home (FTTH) and Fiber-to-the-Premise (FTTP) technology to homes and businesses in-and-outside our cooperative service area. This fiber technology will allow our members/customers to have access to ultra-fast, ultra-reliable internet service. CVCTX, and our Board of Directors, have committed to a substantial fiber expansion project in order to address and accommodate the internet needs of our members/customers by facilitating considerable upgrades to the network infrastructure.

How will Fiber Benefit me?

A fiber connection will provide you with a fast, reliable and high quality connection with virtually unlimited streaming capabilities for all your online activities. Here are some ways fiber could benefit you: Super fast speeds (uploads/downloads) Reliably stable connections Enough bandwidth to connect all your devices to Wi-Fi Unlimited Internet usage (no data caps!) Virtually no maintenance Improved productivity Less vulnerability to glitches or interference – even from weather Secure voice and data transmissions Enjoy a better experience with entertainment, work and other online activities like: streaming movies and music online gaming shopping telehealth cloud storage online research/education work from home and much more

What is bandwidth (internet speed)?

Think of bandwidth or internet speed as traffic on a highway. In your home, each device can be considered a car on the road. Each device or car causes increased congestion. The more bandwidth or the more lanes, the more freely traffic can flow. The goal for a great customer experience is to have more available bandwidth than required by the end-user.