Privacy Policy

Colorado Valley Telephone Cooperative, Inc., and/or its affiliates, hereinafter referred to as “Colorado Valley” or “the Company”, are committed to respecting and protecting the privacy of its customers. Our Privacy Policy is designed to inform you about the information we collect, how we use it, and your options regarding certain uses of this information.

What Types of Information Does Colorado Valley Collect?

For online transactions conducted on Colorado Valley’s website at, individuals will be asked to enter information about themselves and/or the organization with which they are affiliated to complete transactions. Colorado Valley may collect two types of information:  personal information and non-personal information. “Personal Information” refers to information that is particular to you, such as your name, address, phone number and email address. “Non-personal” information refers to information that does not by itself identify a specific individual. This information may include Colorado Valley’s website Internet Protocol (“IP”) address or the Uniform Resource Locator (“URL”) that you just came from, the web browser you are using, and your IP address. The non-personal information may be used in the aggregate to make our website more useful to visitors, to learn about the number of visitors to our site and the types of technology used, and to improve the website’s overall security.

Information collected online will be the same information requested during an in-person meeting, over the telephone, or through the mail with Colorado Valley. Additional information may be requested to verify an individual’s identity and to secure the transaction. For general use or browsing, visitors will not be asked for personally identifiable information.

How Does Colorado Valley Collect Information From You?

Colorado Valley does not collect personally identifiable information unless you choose to provide it to us. If you voluntarily provide the Company with personal information, for example by sending an email or by completing and submitting a form through Colorado Valley’s website, we use that information only to respond to your message and to help us provide you with the information or services that you request.

Children’s Online Privacy Protection

Children under the age of 18 are not eligible to subscribe to Colorado Valley’s services that require submission of personal information and should not submit any personal information to the Company. This includes submitting personal information to the website as part of a user profile or personalization profile. If you are a child under the age of 18, Colorado Valley requests you seek guidance from your parents or guardians prior to providing any information to

Use of Information

Colorado Valley uses your information to better tailor the features, performance and support of the Company’s website, in connection with delivering products and services to you. Information collected from you during an online transaction is used for the following purposes:

  • To inform you of other products and/or services available from Colorado Valley; or
  • To conduct research and get subscriber opinions about current services and products, or of potential new services and products that may be offered.

Colorado Valley does not sell, rent or lease its customer lists to third parties. We may disclose your information only with customer consent including verbal, written, or through any means of using the Company’s website. We may disclose information while completing transactions for services we render to you as the customer. Other parties that assist the Company in the establishment, maintenance, and continuing administration and supervision of its business in relation to customers are also subject to the disclosure of the customer’s information. If your mobile phone/personal device is on another carrier’s network by means of roaming, the numbers you call or receive calls from while in this area can be picked up by the other carrier.

Colorado Valley may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. Colorado Valley will also cooperate with law enforcement agencies to identify those who appear to be using its services for illegal activities. Colorado Valley reserves the right to report any information to law enforcement agencies, including personally identifiable information, in connection with activities that, in good faith, are believed to be unlawful.

Colorado Valley does not sell and does not generally release (other than provided in this policy) personally identifiable information to third parties. However, upon leaving the website and visiting an external site, the policies governing the Company’s site no longer apply and users are subject to the external site’s policies. Questions and concerns regarding the information or services provided by a linked site must be directed to the entity or individual responsible for that site. Postings by the public on Colorado Valley’s social media sites become public record and may be reposted by other users. This information may be subject to public information requests.

What Security Measure Does Colorado Valley Take?

Colorado Valley takes every precaution to protect the information that customers entrust in our possession. There are security measures in place to protect against the loss, misuse and any alteration of the information given voluntarily. Also, any websites visited by customers that are linked to the Colorado Valley website are sites that Colorado Valley does not have security control over. Therefore, be cautious of providing information to unsecure sites not controlled by Colorado Valley. We are in no way responsible for any misuse, collection or alteration of information once you have left the Colorado Valley website, including those linked through our site.


“Cookies” are small pieces of information stored by your browser on your computer. Colorado Valley’s cookies do not contain any personally identifiable information. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice of whether or not to accept it. While you can still navigate through Colorado Valley’s site if you do not accept cookies, you may not be able to conduct online transactions at However, this will not hinder normal browsing of the website. Colorado Valley may change the technology in use, and will post changes to this policy on the site from time to time to reflect any such changes.

Telephone Customer Privacy- Customer Proprietary Network Information (CPNI)

CPNI is personal information related to your phone service. For example, this includes information pertaining to your phone calls, the services and features you purchase, and the related billing for these services. Under federal law, you have the right and Colorado Valley has the duty to protect the confidentiality of your CPNI.

From time to time, Colorado Valley may wish to offer communication products and services that may be of interest to you by using information about the phone services you already purchase from us. Colorado Valley’s services include local and long distance phone services and Internet services. Use of your information in this manner will enhance our ability to offer products and services tailored to your specific needs. We may also share your information with our affiliate company to offer these products and services to you.

If you wish to restrict Colorado Valley from using or sharing your CPNI for the aforementioned purposes, you may “opt out” at any time by contacting our office at 979.242.5911 or toll free at 800.242.5911, or you may write to us at the address below. It is assumed that if you do not affirmatively instruct Colorado Valley to not use or share your CPNI, you have consented to the use of your CPNI for these purposes. Colorado Valley is required to provide you with an “opt-out” notice at least once every two years, and will wait 30 days after providing such notice before assuming you have approved the use and sharing of your CPNI. There is no charge to you for electing to restrict our use of your information. Your decision will remain valid until you inform us otherwise and you may change your decision at any time. Restricting the use of your CPNI will not affect any products or services you currently purchase from Colorado Valley.

Please note that even if you choose to restrict Colorado Valley’s use and sharing of your CPNI, you may still receive from us marketing information developed without the use of your confidential information. If you have questions, please call our business office.

Colorado Valley respects your privacy and will not sell, trade or share your CPNI with anyone outside the Colorado Valley family of companies, or others authorized to represent us to offer products and services, except as authorized by law.

Colorado Valley Telephone Cooperative, Inc.
Post Office Box 130
4915 South U.S. Highway 77
La Grange, Texas 78945
(979) 242-5911
(800) 242-5911

Colorado Valley Privacy and Security Contract Information

If you have any questions or concerns about Colorado Valley’s Privacy Policy, please contact us at or 800.242.5911.