Your CVCTX Website is Getting a Facelift!

Colorado Valley Communications is adding new website features and navigational tools to give our members-customers a better, smoother user experience. The site upgrades will include restructured and reorganized search functions, with easy to navigate paths to our most popular and relevant pages.

Here’s a quick glimpse at some of the high-level upgrades coming soon to the CVCTX website:

 Business vs. Residential Solutions:

We’ve simplified the path to get information. New sections have been created – Business & Residential Solutions – to help navigate your way around the site. By designating specific pages, businesses and residents can easily discover available products and services that focus specifically on their unique needs.

 Voice vs. Internet

CVCTX offers voice and internet services and now you will be able to search for products and services specifically related to your business or residential needs. Once you choose your path (business or residence), quickly navigate to the service of your choice – Voice or Internet.

 Support Page:

Our new Support page will feature quick links to our most popular information – all in one place. Find relevant data on a wide variety of topics including alerts/notifications, technical support, account information and much more.

CVCTX continues to listen to our members-customers on ways to improve access to our services and  customer information. We are excited about launching our website’s facelift in a continued effort to enhance the end-user experience.

We hope you take some time to look around and enjoy the new navigational features and tools.


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Sign up for Customer Alert Information

For information on network outages, sign up for Colorado Valley’s Customer Alert email and receive notification before routine maintenance is scheduled or when there is a known outage.

We do try to minimize impacts to the network when performing maintenance, but it does occasionally require some downtime. Weather, power outages and fiber cuts can also affect network availability. With our Customer Alert email notifications, you’ll be informed when service will be interrupted, helping you to plan accordingly. If you are having trouble and have not received notice of an outage, contact our 24/7 Technical Support line at 877-452-9035.

Click here to sign up.


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Power Outages and Backup Power

For customers who don’t receive voice service over a copper line, a battery backup solution is needed to maintain voice service during a power outage. Without a battery backup solution or alternate power source such as a generator, voice customers on fiber or fixed wireless will not be able to make calls during a power outage, including emergency calls to 911.

Colorado Valley’s optional battery backup solution does not provide power to any services other than voice. Home security systems, medical monitoring devices and other equipment will not run on Colorado Valley’s backup battery. It’s important to note the battery backup doesn’t provide power to a cordless phone, instead a standard corded phone must be connected directly to the modem.

The standard battery from Colorado Valley is expected to last 8 hours on standby power, and additional batteries may be added for up to 24-hours standby time. Proper care and use should be followed as directed by the manufacturer. The batteries will not last forever and should be replaced as directed by the manufacturer.

For more information about the battery backup solution from Colorado Valley, please call 800-242-5911 or email info@coloradovalley.com


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