Thank you to the readers of The Fayette County Record for voting Colorado Valley Communications the best Internet Service Provider! We appreciate your trust and support and thank all employees for their hard work and efforts to make CVCTX the BEST!
We love serving this community and being your hometown provider. We’ll keep working hard to deliver the fast, reliable service you deserve.
Click here for the latest issue of Colorado Valley’s Connection magazine packed with summer stories that make our community shine.
The Connection Magazine is provided free to our customers and highlights current events in our community, our customers, and current topics in our industry. Customers should receive their copy in the mail soon.
Please enjoy!
We’re aware some customers are experiencing dropped calls, and we’ve identified the issue as originating from another provider’s network. Specifically, most of these dropped calls are happening when mobile users call our landline customers, with calls disconnecting after a few minutes. We’re collaborating closely with the mobile provider to get this fixed, but the resolution depends on their actions. It will help if you report this issue with your mobile provider and we will continue doing everything we can to advocate for you! Thanks for your understanding.
Extended summer hours are returning this year for our business office. Our office will be open Monday – Thursday 7:30am-5:30pm and Fridays 7:30am-11:30am. Summer hours start on Friday, May 16th and run through Thursday, August 7th.
Should you need assistance while our offices are closed, please call our 24/7 Technical Support line at 877-452-9035.
Some customers have received calls, emails and text messages urging the recipient to reply confirming personal information, to open an attachment or to click on a link. Do not respond to these emails, or open attachments, or click on these links. These emails & text messages are spam and you should delete them immediately.
CVCTX will not send an email asking you to click a link to avoid the closing of your account, nor will we ask you for your password via email.
There is no security update for SmartHub. If you receive an email asking you to click a link to update your SmartHub account and password, do not click on this link and delete the email.
If you are not sure whether a message is spam, call our office during business hours at 979-242-5911 and one of our representatives can assist you.
Are you tired of receiving too many unwanted calls? Scammers use a variety of tactics to trick consumers into giving out personal information or sending money, so it’s important to stay vigilant and use the resources provided by CVCTX as well as federal and state agencies to help you protect yourself.
The FCC website has several resources and tips on this topic, including information about filing a complaint against unwanted calls. You can access that information here. The Federal Trade Commission also has resources for recognizing phone scams and tips to stop calls from scammers here.
If you have not already, you should register for the National Do Not Call Registry and the Texas “No Call Lists”. There is no charge to register with either of these programs.
While it’s recommended that you don’t answer calls from unknown callers, CVCTX also offers optional call blocking features that can help limit unwanted calls:
Instructions on using calling features may be found in the front of our Telephone Directory or on our website here. Please contact us if you are interested in adding calling features.
CVCTX also complies with FCC call authentication rules designed to limit the number of spoofed robocalls. These rules are referred to as the STIR/SHAKEN framework, which is an industry standard caller ID authentication technology. While robocall mitigation plans such as the one provided under the STIR/SHAKEN rules don’t stop all unwanted calls, they can help reduce these calls and help consumers stay safe from phone scams.
Gizmo the Internet Guard Dog is a fun and engaging coloring book that helps kids learn the basics of staying safe online! The free educational book was created by NTCA – The Rural Broadband Association and is perfect for young explorers to enjoy while learning about cybersecurity!
Click HERE to download your copy and learn how to #BeCyberWise.
Remember to unplug your high-speed modem and router during lightning storms. A surge protector can’t always protect your equipment. If your internet connection runs through the phone line, disconnect the cord from the jack because power surges can also travel through the phone line and damage your equipment.
For customers who don’t receive voice service over a copper line, a battery backup solution is needed to maintain voice service during a power outage. Without a battery backup solution or alternate power source such as a generator, voice customers on fiber or fixed wireless will not be able to make calls during a power outage, including emergency calls to 911.
Colorado Valley’s optional battery backup solution does not provide power to any services other than voice. Home security systems, medical monitoring devices and other equipment will not run on Colorado Valley’s backup battery. It’s important to note the battery backup doesn’t provide power to a cordless phone, instead a standard corded phone must be connected directly to the modem.
The standard battery from Colorado Valley is expected to last 8 hours on standby power, and additional batteries may be added for up to 24-hours standby time. Proper care and use should be followed as directed by the manufacturer. The batteries will not last forever and should be replaced as directed by the manufacturer.
For more information about the battery backup solution from Colorado Valley, please call 800-242-5911 or email [email protected]
CVCTX has the official designation from NTCA- The Rural Broadband Association of being a “Gig-Certified Provider”. Previously designated as a Smart Rural Community provider, the Gig-Certification now distinguishes CVCTX as a rural provider who can provide Gigabit Internet service to our customers. Gigabit bandwidth will allow our customers the increased capacity to do more and connect more devices. This super-fast connection is best for homes with multiple smart devices and multiple users, or for users that spend a lot of time doing data-intensive activities online. Although Gigabit Internet is not currently available in our entire service area, we continue our multi-year fiber construction project to bring fiber service to as many customers as possible.
To learn more about Gigabit Internet, click here and to learn more about fiber service, click here.
