September/October 2022 Connection Magazine

Click here for the September/October 2022 issue of Colorado Valley’s Connection magazine.

The Connection Magazine is provided free to our customers and highlights current events in our community, our customers, and current topics in our industry. Customers should be receiving their copy in the mail soon.

Please enjoy!

 

Cooperative Shred Day- October 7, 2022

 

October is National Cooperative Month, and as a special thanks to our customers, Colorado Valley Telephone Cooperative has teamed up with Fayette Electric Cooperative for the 5th year to host a special Shred Day. Join us Friday, October 7th for a FREE document shredding service in La Grange. Shred trucks will be available from 10:00 AM to 12:00 PM at Fayette Electric and from 12:30 PM to 2:30 PM at Colorado Valley’s office. For anyone with more than three boxes, donations are requested which will benefit the Queen of the Holy Rosary Church and the Gardenia E. Janssen Animal Shelter.

Fayette Electric Cooperative is located at 357 North Washington St, La Grange, TX 78945. 

Colorado Valley Telephone Cooperative is located at 4915 S. US Hwy 77, La Grange, TX 78945.

Boxes may be no larger than 26.7” long x 15.7” wide (equivalent to a 21-gallon tote).  No boxes or containers may be left behind. No electronics, ink cartridges, metal, plastic, film or cardboard.

*****

Discover the advantages of belonging to a cooperative! National Co-op Month is to raise public awareness of cooperatives and celebrate their accomplishments.

CO-OP MONTH FUN FACTS:

  • Co-op month has been a nationally recognized celebration since 1964, when U.S. Secretary of Agriculture Orville Freeman, a former Minnesota governor,  proclaimed October Co-op Month.
  • The first national theme in 1964 was “Cooperatives: USDA Helps Build a Better America.”
  • Since 1971, cooperatives, statewide associations, and the National Cooperative Business Association have fueled their own events and promotions.
  • Every October, the U.S. Department of Agriculture releases its annual Co-op Month proclamation.

See you on October 7th!

Thank you! Colorado Valley voted the best ISP in Fayette County!

Thank you to the readers of The Fayette County Record for voting Colorado Valley the best Internet Service Provider for the 5th year in a row! Thank you also to all the employees of Colorado Valley for their hard work and efforts to make our company the BEST!

We love serving this community and will continue to work hard to remain the best Internet provider in the county for many years to come.

988 Suicide & Crisis Lifeline

In 2020, Congress designated the new 988 dialing code to operate through the existing National Suicide Prevention Lifeline’s (1-800-273-8255) network of over 200 locally operated and funded crisis centers across the country.

988 is a direct connection to care and support for anyone experiencing mental health-related distress including thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress. People can also dial 988 if they are worried about a loved one who may need crisis support.

The National Suicide Prevention Lifeline is funded by SAMHSA (Substance Abuse and Mental Health Services Administration) and has been administered by Vibrant Emotional Health since it began in 2005. The Lifeline is a national network of over 200 local, independent crisis centers equipped to help people in mental health related distress or experiencing a suicidal crisis via call, chat, or text. The Lifeline provides free and confidential support to people in suicidal crisis or mental health-related distress 24 hours a day, 7 days a week, across the U.S.

Spam Alert- “Account Deactivation Notice- Urgent Action Required”

If you receive a message similar to the one below, please do not open and delete the message immediately. This is spam and was not sent to you by Colorado Valley and your account is not subject to deactivation. If you have questions about this or similar email, please call Technical Support at 877.452.9035.

Upcoming FCC POTS Rule will not effect CVCTX services

A Federal Communications Commission (FCC) Order that is effective in August 2022 related to Plain Old Telephone Service (POTS) lines does not affect any services offered by CVCTX. We understand some customers have received calls from certain vendors claiming this FCC Order will require changes to our customers’ services or prices, which is not a true statement.

The FCC’s Memorandum and Opinion Order 19-72 addresses voice-grade copper loops provided in a wholesale arrangement between two carriers, and CVCTX does not provide any services through this type of arrangement. If you receive a call from a vendor asserting your voice line will be decommissioned or prices raised as a result of an FCC mandate, please know this is not true and there are no changes to your CVCTX network or pricing as a result of this FCC action.

Please contact us at 979.242.5911 if you are contacted by one of these vendors and have questions.

 

Caller ID Spoofing

Several customers have contacted us stating their Colorado Valley telephone number has been spoofed. If you feel that your number has been spoofed, we recommend you visit fcc.gov/spoofing for more information about spoofing and what you can do if your number is being spoofed.

From this link:

If you get calls from people saying your number is showing up on their caller ID, it’s likely that your number has been spoofed. We suggest first that you do not answer any calls from unknown numbers, but if you do, explain that your telephone number is being spoofed and that you did not actually make any calls. You can also place a message on your voicemail letting callers know that your number is being spoofed. Usually, scammers switch numbers frequently. It is likely that within hours they will no longer be using your number.

 

Extended Summer Hours

Extended summer hours are returning this year for our business office. Summer hours will be Mondays-Thursdays 7:30am-5:30pm & Fridays 7:30am-11:30am starting on Friday, June 3rd through Friday, August 12th.

Your CVCTX Website is Getting a Facelift!

Colorado Valley Communications is adding new website features and navigational tools to give our members-customers a better, smoother user experience. The site upgrades will include restructured and reorganized search functions, with easy to navigate paths to our most popular and relevant pages.

Here’s a quick glimpse at some of the high-level upgrades coming soon to the CVCTX website:

 Business vs. Residential Solutions:

We’ve simplified the path to get information. New sections have been created – Business & Residential Solutions – to help navigate your way around the site. By designating specific pages, businesses and residents can easily discover available products and services that focus specifically on their unique needs.

 Voice vs. Internet

CVCTX offers voice and internet services and now you will be able to search for products and services specifically related to your business or residential needs. Once you choose your path (business or residence), quickly navigate to the service of your choice – Voice or Internet.

 Support Page:

Our new Support page will feature quick links to our most popular information – all in one place. Find relevant data on a wide variety of topics including alerts/notifications, technical support, account information and much more.

CVCTX continues to listen to our members-customers on ways to improve access to our services and  customer information. We are excited about launching our website’s facelift in a continued effort to enhance the end-user experience.

We hope you take some time to look around and enjoy the new navigational features and tools.

Sign up for Customer Alert Information

For information on network outages, sign up for Colorado Valley’s Customer Alert email and receive notification before routine maintenance is scheduled or when there is a known outage.

We do try to minimize impacts to the network when performing maintenance, but it does occasionally require some downtime. Weather, power outages and fiber cuts can also affect network availability. With our Customer Alert email notifications, you’ll be informed when service will be interrupted, helping you to plan accordingly. If you are having trouble and have not received notice of an outage, contact our 24/7 Technical Support line at 877-452-9035.

Click here to sign up.