Cooperative Shred Day – October 3, 2025

October is National Cooperative Month, and as a special thanks to our customers, Colorado Valley Telephone Cooperative has teamed up with Fayette Electric Cooperative for the 8th year to host a special Shred Day. Join us Friday, October 3rd for a FREE document shredding service in La Grange. The shred truck will be available at a new time and location this year! We will be at the Knights of Columbus Community Center parking lot from 8:30 AM to 12:30 PM. Each member may bring up to two boxes of documents to be shredded at no cost. Additional boxes may be shredded with a $10 per box donation, with all proceeds benefitting The Gardenia E. Janssen Animal Shelter.

Knights of Columbus Community Center is located at 190 S. Brown Street, La Grange

What is allowed: Paper. What is NOT allowed: Cardboard, binders, notebooks with metal spirals, hardbound books, hard drives, and electronics will not be shredded.

Organizers remind participants that boxes must not exceed 26.7″ long x 15.7″ wide (equivalent to a 21-gallon tote). Customers must remain with their items, and no containers may be left behind.

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Discover the advantages of belonging to a cooperative! National Cooperative Month is to raise public awareness of cooperatives and celebrate their accomplishments.

COOPERATIVE MONTH FUN FACTS:

A cooperative is an autonomous association of persons united voluntarily to meet their common economic, social and cultural needs and aspirations through a jointly-owned and democratically-controlled enterprise.
Cooperative principles are voluntary and open membership, democratic member control, member economic participation, autonomy and independence, education and training, cooperation among cooperatives, and concern for the community.
Cooperative month has been a nationally recognized celebration since 1964. The first national theme in 1964 was “Cooperatives: USDA Helps Build a Better America.”
Since 1971, cooperatives, statewide associations, and the National Cooperative Business Association have fueled their own events and promotions.
Every October, the U.S. Department of Agriculture releases its annual Cooperative Month proclamation.

See you on October 3rd!

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Sept/Oct Connection Magazine

Click here for the latest issue of Colorado Valley’s Connection magazine packed with stories that make our community shine.

The Connection Magazine is provided free to our customers and highlights current events in our community, our customers, and current topics in our industry. Customers should receive their copy in the mail soon.

Please enjoy!

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Thank you! Colorado Valley voted best ISP in Fayette County!

Thank you to the readers of The Fayette County Record for voting Colorado Valley Communications the best Internet Service Provider! We appreciate your trust and support and thank all employees for their hard work and efforts to make CVCTX the BEST!

We love serving this community and being your hometown provider. We’ll keep working hard to deliver the fast, reliable service you deserve.

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Scam Calls, Emails & Text Messages

Some customers have received calls, emails and text messages urging the recipient to reply confirming personal information, to open an attachment or to click on a link. Do not respond to these emails, or open attachments, or click on these links. These emails & text messages are spam and you should delete them immediately.

CVCTX will not send an email asking you to click a link to avoid the closing of your account, nor will we ask you for your password via email.

There is no security update for SmartHub. If you receive an email asking you to click a link to update your SmartHub account and password, do not click on this link and delete the email.

If you are not sure whether a message is spam, call our office during business hours at 979-242-5911 and one of our representatives can assist you.

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Tips for Blocking Unwanted Calls

Are you tired of receiving too many unwanted calls? Scammers use a variety of tactics to trick consumers into giving out personal information or sending money, so it’s important to stay vigilant and use the resources provided by CVCTX as well as federal and state agencies to help you protect yourself.

The FCC website has several resources and tips on this topic, including information about filing a complaint against unwanted calls. You can access that information here. The Federal Trade Commission also has resources for recognizing phone scams and tips to stop calls from scammers here.

If you have not already, you should register for the National Do Not Call Registry and the Texas “No Call Lists”. There is no charge to register with either of these programs.

The National Do Not Call Registry can be reached at donotcall.gov or by calling 1-888-382-1222 from the number that you wish to register.
The Texas “No Call Lists” may be reached at www.TexasNoCall.com. Questions about registration may also be directed to 1-888-309-0600.

While it’s recommended that you don’t answer calls from unknown callers, CVCTX also offers optional call blocking features that can help limit unwanted calls:

Selective Call Acceptance- to receive calls only from preselected numbers.
Selective Call Rejection- blocks calls from preselected numbers
Do Not Disturb- Telemarketing- an announcement states you do not accept calls from telemarketers. Others may dial 1 to complete the call.

Instructions on using calling features may be found in the front of our Telephone Directory or on our website here. Please contact us if you are interested in adding calling features.

CVCTX also complies with FCC call authentication rules designed to limit the number of spoofed robocalls. These rules are referred to as the STIR/SHAKEN framework, which is an industry standard caller ID authentication technology. While robocall mitigation plans such as the one provided under the STIR/SHAKEN rules don’t stop all unwanted calls, they can help reduce these calls and help consumers stay safe from phone scams.

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Cybersecurity Coloring Book for Kids

Gizmo the Internet Guard Dog is a fun and engaging coloring book that helps kids learn the basics of staying safe online! The free educational book was created by NTCA – The Rural Broadband Association and is perfect for young explorers to enjoy while learning about cybersecurity!

Click HERE to download your copy and learn how to #BeCyberWise.

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Unplug Modems During Lightning Storms

Remember to unplug your high-speed modem and router during lightning storms. A surge protector can’t always protect your equipment. If your internet connection runs through the phone line, disconnect the cord from the jack because power surges can also travel through the phone line and damage your equipment.

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Power Outages and Backup Power

For customers who don’t receive voice service over a copper line, a battery backup solution is needed to maintain voice service during a power outage. Without a battery backup solution or alternate power source such as a generator, voice customers on fiber or fixed wireless will not be able to make calls during a power outage, including emergency calls to 911.

Colorado Valley’s optional battery backup solution does not provide power to any services other than voice. Home security systems, medical monitoring devices and other equipment will not run on Colorado Valley’s backup battery. It’s important to note the battery backup doesn’t provide power to a cordless phone, instead a standard corded phone must be connected directly to the modem.

The standard battery from Colorado Valley is expected to last 8 hours on standby power, and additional batteries may be added for up to 24-hours standby time. Proper care and use should be followed as directed by the manufacturer. The batteries will not last forever and should be replaced as directed by the manufacturer.

For more information about the battery backup solution from Colorado Valley, please call 800-242-5911 or email [email protected]

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CVCTX is a Gig-Certified Provider!

CVCTX has the official designation from NTCA- The Rural Broadband Association of being a “Gig-Certified Provider”. Previously designated as a Smart Rural Community provider, the Gig-Certification now distinguishes CVCTX as a rural provider who can provide Gigabit Internet service to our customers. Gigabit bandwidth will allow our customers the increased capacity to do more and connect more devices. This super-fast connection is best for homes with multiple smart devices and multiple users, or for users that spend a lot of time doing data-intensive activities online. Although Gigabit Internet is not currently available in our entire service area, we continue our multi-year fiber construction project to bring fiber service to as many customers as possible.

To learn more about Gigabit Internet, click here and to learn more about fiber service, click here.

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Sign up for Customer Alert Information

Sign up for Colorado Valley’s Customer Alert email to receive notification before routine maintenance is scheduled or when there is a known outage.

We do try to minimize impacts to the network when performing maintenance, but it does occasionally require some downtime. Weather, power outages and fiber cuts can also affect network availability. With our Customer Alert email notifications, you’ll be informed when service will be interrupted, helping you to plan accordingly. If you are having trouble and have not received notice of an outage, contact our 24/7 Technical Support line at 877-452-9035.

Click here to sign up.

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